We have what your dog wants, the way you want it. Because having a dog is joyful. And shopping for them should be, too. PupJoy is Pet Care Innovation Prize winner and the leader in customized subscriptions for dogs and their people.
PupJoy (pupjoy.com) has 49 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
pupjoy.com
Website
pupjoy.com
Category
Pet Stores
Location
Chicago, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 14% of reviews.
Latest
Most recent review: June 2025.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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❤️ The opportunity to receive monthly items to spoil our dog without taking a hit in the wallet. Our pup has thoroughly enjoyed almost every product that has been shipped.
Honey looks forward to her monthly shipment !
JA
Jamie
Great Service
Pupjoy is a great service. Our little family members are excited every time they see the box coming in!
JM
Jean M.
Great treats & toys - great company
Excellent products and a business with fantastic customer service - love the concept and the fun of receiving our boxes from PupJoy!
JC
John C.
Awesome, quality products we can trust everytime
We originally had used a competitor but found the quality of the product declined. We decided to try PupJoy and have been very happy with the high quality, focused to our request items we receive. The biggest compliment I can give is that we changed our subscription from a 3 month to a 6 month rolling so as to indicate our happiness with this company
John C
KZ
Kailee Z.
Great value for your dollar
PupJoy has so many options and really personalizes your package. So far so good. I look forward to my subscription coming in the mail and so does my pup!
JS
Jess S.
The #1 box for choosy pup parents!
Pupjoy came into our lives while I was reviewing other boxes online due to dissatisfaction with a different brand box. I was looking for more options, higher quality toys, and healthier treats. Pupjoy provides all that and so much more.
From the moment you open their Web page you can tell that they are not another gimmicky dog box company. The design and layout of the site is professional, and warm. It is easy to navigate, and you can choose to support a rescue, and they will donate 10% of the box price to them. I love the option to buy single boxes and gift boxes as well.
When it comes to options for your pooch, they are the top tier. You get options for types of treats (grain free, organic, allergy sensitive, all natural), toy type (plush, any kind, and tough chewers), size (xsmall, small, medium, large, xlarge), how many times a year you want a box, gender (make sure to do this because you will get an amazing collar, or collar and leash, set which will be either pink or blue. Easily a 50+ dollar value from Bait Free which works to free bait dogs and rehabilitate them), payment options of every month, 3 months, 6 months, a year.
All treats are made by artisan bakers, and small manufacturers, who source, and produce within the USA and Canada. No poor, dangerous products from overseas to worry about here. Also, most all of the toys I have recieved have been usa or Canadian companies and made here. This is NOT something you will ever see with other boxes on a regular basis.
The treats are amazing! My dogs favorites have been blueberry cookies, freeze dried beet treats, lemon coconut balls (so pure and good I even ate one and thought about stealing the bag from her!), kale biscuits, and freeze dried bison. To be honest, she loves them all and turns her nose up at anything store bought.
The most refreshing thing is that the toys last!! Even after over three months of hard tug of war, her cow head-double tug plush/rope/squeak toy is still going strong. I get the 'inquisitive' toy option as she is hard on her toys, and I have never been let down. The variety she gets, and I have priced these companies before, along with the cost it would be to buy them at a local pet store, if I could even find them in stock, is many times what I pay per month.
If there is a problem with an order, you get immediate response from their Facebook page, and quick response from an email. I recieved a personal email from the CEO Bill Wilkins explaining that he was still waiting for a supplier to come through, and gave me options on how to proceed. We decided to have him send a box of the previous months items along with the new ones he had available, and he even sent me another box that month of the items he was waiting for PLUS some extra goodies for the "inconvenience ". He is personable, and truly cares about his customers. I couldn't be happier with a company, and I wish all companies would treat their customers as well as Pupjoy does.
I am a devoted subscriber for life, and my pampered pup is very happy we are. You won't regret subscribing!
ML
Meagen L.
Great products
Great products and treats that my picky dog loves and can withstand his constant chewing
DP
Dawn P.
Love Pupjoy!
I really love Pupjoy! I like that I can choose different options with my monthly box to include all treats or treats with toys and assessories, etc. Customer service is phenominal. I needed to call once because I was not receiving e-mail notifications. Customer service was very helpful, discovered I had typed in my email address incorrectly and fixed the problem. I would highly recommend Pupjoy!