PSAcardReviews of psacard.com

I have been as patient as i can be and understand they are very busy but my wait i believe is excessive even by their standards!!!! They have had my cards since 10-27-25 which is 131 BUSINESS DAYS as they are so fond of quoting mu cards were there before the last update they announced that the time limits were going to be even longer!!!I sent them a couple of emails to customer service who was responsive in answering but have no power to do anything and i still am waiting on my cards.At this point i am considering whether i can charge them with theft because they have my cards and i dont think they are making an effort to return them.I spent over 3000 dollars with them in the last 15 months but of course that doesnt matter to them.I cannot wait to see if the government shuts them down and breaks their company up into alot of smaller companies.They have already committed fraud and should be in jail now.At this point i just want my cards back graded or not their are other companies that do grading that are just as good or better.

I submitted 11 sports cards to PSA for grading. 1980 and newer category. I've owned all 11 since year of issue. PSA returned 5 of these cards "altered". There is NO WAY they have been altered since I have owned them the whole time. Beware PSA is doing this. Of course they don't tell how they determine the altered status and do charge full submission price. I would be fine to pay the fees IF the cards were truly altered but in this case they are not.

Literally awful, didn't answer a single one of my queries, waste of time even opening the ticket I had in the first place, not to mention how hard it was to even find out how to open a ticket with you guys. It's something I see from a lot of companies these days, each department you FINALLY get a hold of passes you onto the next department, and then eventually closes the ticket, useless staff clearly, already didn't trust PSA, definitely don't have any integrity. I'll make sure to boycott you guys more heavily in future. I genuinely hope you make an effort in the future to answer even a single simple question when customers finally manage to get a hold of a human being rather than just fobbing them off. Awful service, awful communications, awful overall. Massively regret wasting my time trying to get anything out of you at all. God forbid you tell me if Cert #135526131 is verified or not, which is the only real answer I wanted in the first place. Like I said before in my previous emails, if you can't verify your own Cert numbers to be deactivated or not, and why... what even the point of you existing in the first place. Oh wait... money... I should have realised sooner, if money's not involved and you've already got your payment out of an order why would you bother helping any further. What a way to run a business.

One of the sorriest companies on planet earth! The customer service is an absolute joke! First, when you speak with customer service on the phone, they all sound like they are still in middle school! Second, good luck in getting anyone who actually cares! All they do is say, "I am sorry." They do not actually do a damn thing! The last two orders I submitted were seriously late in returning -- way over the time allotted! There is always an excuse! In addition, no one calls back. Good luck in speaking to management -- never! They are always "in a meeting." If you get an email, it is basically a "kiss-off" response. Good luck getting a refund for waiting so long either! On one order, what was supposed to be 30 days, ended up being 110 days -- absolutely ridiculous! How they are still in business is just shocking! Truly a sorry, sorry organization! I wish other companies authenticated photos (not autographed). PSA just sucks -- PERIOD!!!!!

Sent in multiple of same promo cards straight out of the packaging and they all graded between 4s amd 5s dont know how its possible to have all bad card grades. My bent in half charizard got a grade of 4 and my straight from packs got 4s and 5s amd they are not bent and in great condition. Will use CGC grading from now on.

Something is wrong with PSA. Grading is inconsistent. Sent in 9 cards before thanksgiving and still waiting for some to be graded. The grades I got back are at least 2 - 3 grades lower than I expected just by comparing other similar graded cards I found on the internet. PSA is expensive compared to other grading services and their service is horrible. Won't be using them anymore.

Charge was made 02/16/2026 for $149.00 for the membership - it was set up for renewal. I did not know it was supposed to occur. I saw the transaction the SAME DAY. I contacted them and asked to terminate membership and issue a refund. No luck. Sent an email and they responded. Said they could cancel and issue a refund in 4-6 WEEKS. 4-6 WEEKS for a refund to a credit card??? Makes no sense. It has been 4-6 weeks and as expected - I have received no refund. I am guessing they are hoping that people forget about it and just keep the membership. Scam operation. Very immoral. Not only this - but their grading services are very inconsistent. I have sent cards in - got 8's or 9's. Then re submit and get 10's.

Advertised the grading fee as a price and then put the price up by 21% so all orders on the way there had to pay the higher rate. They refused to honour the advertised price so are basically scammers