PSAcardReviews of psacard.com

If I could rate lower, I would. Made a submission in February of 2026 using the express rate/package... still haven't received my cards. And actually was just notified about 2 weeks ago my cards may be lost. The customer service and their response times are abysmal. I will never submit with PSA again and I'm incredibly sad to know they own a good portion of the competition. I don't want to give these greedy scammers anymore money, and I wish they would just close up shop

Absolutely ridiculous experience with PSA. I sent in ONE card expecting to pay the grading fee I originally agreed to, and somehow I ended up getting hit with almost $400 in upcharges. I understand that PSA has different service levels and that a card can get moved to a higher service level if they determine it is worth more than the original submission tier. Fine. But the way this is handled is absolutely insane. I submitted one single card, and instead of feeling like I was paying for a grading service, it felt like PSA saw the value of the card and decided, “Yeah, let’s charge this guy a whole lot more.” What makes it even crazier is that they then taxed me on the upcharge. So I’m already getting hit with nearly $400 in additional fees, and then I’m being charged tax on top of that. How does a customer send in one card expecting one price and end up with a bill that is hundreds of dollars higher? If the card qualifies for a different service level, there should be a much clearer and more reasonable process for handling that. Instead, you’re basically stuck after the card is already in PSA’s hands. And let’s be real: almost $400 in additional charges for ONE CARD is absurd. I don’t care how valuable the card is. At that point, the grading fee starts feeling like the smallest part of the bill. PSA is one of the biggest grading companies in the hobby, so you’d expect the pricing to be transparent and the customer experience to reflect that. Instead, this experience left me feeling like I was being punished for submitting a valuable card. I have no problem paying for a premium grading service when the price is clear from the beginning. What I do have a problem with is submitting one card, thinking I know what I’m going to pay, and then getting slapped with almost $400 in extra charges afterward. And taxing the upcharge too? Come on. PSA needs to seriously rethink how these upcharges are handled. Collectors shouldn’t feel like they’re getting ambushed with a massive bill after the submission is already underway.

PSA is a scam organization. Their grades are completely unreliable and they reject cards for no reason. They frequently over-bill and do not follow their own business policies.

PSA takes to long to grade cards. They are not any better than CSG as far as grading, although they believe they are. They offer partner offers sales on PSA vault items. Problem is they pay thru a service called stripe. Stripe then holds the money, finds the oldest account possible to try to forward a delayed payment to that card. Then when you try to change the account to pay(because that card had expired and I had a new card number) stripe refuses to verify the document they ask for. I finally gave up and told PSA to go ahead and keep the money and buy coffee and donuts. They are no longer worth my time.

UPS confirms that my package was delivered to PSA’s Santa Ana receiving department on May 28, 2026, at 11:15 AM and accepted by a named receiver. More than three months later, the submission still does not appear in my PSA account, and there is no record that my Pokémon cards were received, opened, or entered into the intake system. I have emailed PSA customer service repeatedly and supplied the tracking information and proof of delivery, but no one has acknowledged my request or confirmed that an internal search is taking place. I have also been unable to speak with anyone who can investigate the missing package. These cards may be worth thousands of dollars, making PSA’s lack of communication extremely concerning. I have retained the original shipping receipt, proof of delivery, photographs of the cards, submission documents, and all correspondence. I am posting this review because every private attempt to obtain help has failed. PSA, please contact me, assign someone to investigate this case, and provide written confirmation of where my package is and what action is being taken.

As I read through the other complaints — and the lawsuits involving PSA — I feel compelled to share my own experience. If this is happening to other collectors, people need to know what can happen when you put your trust in PSA. Over a year ago, I was extremely fortunate to pull a Manga card from a pack. I documented the pull on video, and the card was personally handed to a PSA representative at a local show for submission. Because of the value of the card, I paid well over $300 to have ONE card graded. PSA returned the card approximately 14 days later with a PSA 10 GEM MT grade. I was thrilled. The card went directly into my personal vault, where it has remained ever since. Fast-forward to June 2026. I decided it was a good time to test the market and potentially sell the card. I have a PSA account, so I logged in to check the certification. GUESS WHAT? My certification number had been flagged, effectively turning my $25,000+ graded card into a card with a serious question mark attached to it. Let me be very clear: this card has been in my possession the entire time, except for the period when it was physically in PSA’s possession for grading. I did exactly what PSA instructed me to do. I submitted the requested documentation, including the original pull video, paperwork, photographs, and a request to have the certification reviewed and the flag removed so I could legitimately sell my card. Then… crickets. I followed up by email and specifically requested escalation. More crickets. As of writing this review, more than 70 days have passed. I have received absolutely no meaningful response beyond the initial acknowledgment that PSA received my request. I’ve also tried calling. I’ve spent extended periods on hold, only to ultimately be disconnected. Think about that for a moment. I paid PSA hundreds of dollars to authenticate and grade my card. PSA gave the card a PSA 10 designation. I trusted that certification enough to store the card safely for more than a year. Then, when I eventually tried to sell it, I discovered that PSA had flagged the certification — and now I cannot reasonably sell a $25,000+ card without PSA resolving the issue. And despite providing everything they asked for, I cannot get someone to actually address the problem. This isn’t about expecting special treatment. I’m asking PSA to resolve an issue involving a certification they issued. Collectors entrust PSA with cards worth thousands, sometimes tens or hundreds of thousands, of dollars. Many of those collectors are not wealthy people. They are everyday collectors who save their money, take risks, and rely on PSA’s reputation and certification to protect the value and authenticity of their cards. When something goes wrong, those customers deserve communication, accountability, and a resolution. Instead, I’ve spent more than 70 days trying to get someone to simply look at the documentation I’ve already provided. My experience has completely changed my opinion of PSA. I am actively moving away from PSA for my own collecting and grading needs, and I cannot recommend PSA to other collectors while this remains unresolved. CGC has been my go-to grading company for my other cards, and after this experience, I will be going back to the graders I have trusted rather than continuing to use PSA simply because they are the biggest name in the hobby. PSA, I don’t need special treatment. I need you to address the problem you created and resolve it.

They very obviously swapped a card of what a friend sent in. He has photo evidence and they aren'tresponding to his attempts at communicating. This company is absolute sh!t. Scumbag thieves that deserve everything that's coming to them.

Psa esta teniendo muchos problemas al gradiar muchas tarjetas las manda que estan alteradas y tarjetas que estan en buen estado con calificación en 5 o 6 la verdad necesitan buscar personas que de verdad les guste hacer el trabajo y hacer que sus clientes esten contentos con lo que reciben por que yo como coleccionista espero recibir buenos resultados no desperdiciar mi dinero en algo que estare decepcionado si las cosas siguen así con esta compañía prefiero otra compañía y se los recomiendo a los demas ahí muchas compañía que hacen buen trabajo