ProxyWingReviews of proxywing.com

Response from ProxyWingNov 7, 2025

Hi Aaron, We’re really sorry to hear about your recent experience - this definitely isn’t the level of quality we aim to deliver. Each proxy is sourced from Tier-1 ISPs. However, FraudScore values can differ across checkers because each one uses its own algorithms, databases, and IP reputation systems.For example, one service may flag an IP based on region-specific traffic or outdated third-party data, while another may show it as fully clean. We never intentionally send poor-quality proxies or ignore. Please contact our support - we’ll personally review your order. We never ignore clients or deliver intentionally low-quality proxies - our business is built on long-term trust and performance. Thank you for pointing this out - we’ll make it right. - ProxyWing Team

Response from ProxyWingOct 25, 2025

Hi Alex, We’re sorry for the inconvenience you faced. Our support agent was in contact with our tech team and informed you that they were waiting for an update. The issue was resolved within about two hours after that message - it was caused by a temporary upstream network problem. We completely understand your frustration and we’ll keep improving communication speed during such incidents. - ProxyWing Team

Response from ProxyWingNov 14, 2025

Hello! We’re really sorry that your experience didn’t meet expectations. We’d love to understand what exactly went wrong — proxies not connecting, wrong protocol, geo mismatch, or something else? In most cases we can fully replace the package or fix the issue within minutes. - ProxyWing Team

Response from ProxyWingOct 7, 2025

Thanks for the feedback! Unfortunately, we can see this is from the same customer (based details), and the situation is identical: our proxies are 100% individual IPs with no sharing between users. There's no "fraud"—every buyer gets exclusive access. A ban after a week usually means all accounts were "burning" from one IP: likely an API setup error where rotation wasn't enabled or everything tied to the base proxy. We don't "burn" IPs— that could be triggered by your actions. We suggest checking your logs and, if needed, updating your management software. For captchas and blocks—anti-detect is a must, without it even the best proxies won't save you from detection. Datacenter proxies are a tool, not a magic wand; for ultra-strict sites, residential might be needed sometimes, but in your case, the issue is clearly in the setup. Reach out to us—we'll help configure it and restore your trust. No need for negativity, let's fix it! 😊 -ProxyWing team

Response from ProxyWingOct 12, 2025

Dear valued customer, We're truly sorry to hear about the challenges you're facing with your proxies —it sounds incredibly frustrating, and we appreciate you bringing this to our attention so we can help make it right. Our team is committed to delivering reliable, high-speed proxies that work seamlessly for everyone, and it's disappointing when things don't go as planned. To assist you effectively, could you please provide your account email, username, or any ticket/reference number associated with your purchase? This will allow us to quickly review your setup, investigate the specific issues (like connection problems or performance hiccups), and get them resolved—whether that's through troubleshooting, a replacement proxy, or a full refund if needed. In the meantime, feel free to reach out directly via our 24/7 live chat or Discord for immediate support. We value your feedback and want to turn this around for you. Looking forward to your details! -ProxyWing team

Response from ProxyWingAug 21, 2025

We appreciate your feedback and apologize for the inconvenience you experienced. We were undergoing technical maintenance on our UK ISP proxy issuance at the time, which caused a temporary delay. Our team resolved the issue within a few hours and was prepared to provide the IPs as requested, but we received a refusal from you to proceed. We're still ready and able to issue the proxies—please reach out to our chat support if you'd like to move forward, and we'll ensure a smooth process. Thank you for your understanding! Regards, ProxyWing team

Response from ProxyWingAug 7, 2025

I'm sorry for the latency issues with our Warsaw proxies—that's not the experience we aim for. Our internal tests show typical latencies of 50-200ms for proxies like ours, which is standard and often better than competitors' claims (theirs might use faster but less authentic datacenter IPs). High 400-500ms readings usually stem from client-side factors like network congestion, ISP routing, or config errors—not our proxies. Let's troubleshoot: Share your test details (e.g., traceroute output, proxy IPs used), and we'll check logs on our end. In the meantime, try off-peak testing or rotating proxies. We stand by our quality—most users see great performance. We'll get this fixed!

Response from ProxyWingJul 11, 2025

Уважаемый клиент, Спасибо за ваш отзыв, однако мы вынуждены не согласиться с вашими выводами. Утверждение, что биржи банят за использование IP-адресов, отличающихся только последней цифрой, не имеет подтверждения и, скорее всего, является вашим предположением. Мы тщательно подбираем пул IP-адресов, чтобы обеспечить стабильную и безопасную работу, и наши прокси успешно используются многими клиентами на различных платформах. Наша команда стремится предоставить качественный сервис, и мы вложили значительные усилия в создание надежного продукта, который отвечает потребностям пользователей. Что касается вашего запроса на замену IP или возврат средств, мы оперативно рассмотрели вашу просьбу, но, согласно нашей политике, не смогли выполнить замену или отмену заказа, так как предоставленные IP соответствовали заявленным характеристикам. Мы сожалеем, если время ответа показалось вам недостаточно быстрым, и будем работать над улучшением скорости обработки запросов. Мы ценим обратную связь и готовы помочь с любыми вопросами, чтобы улучшить ваш опыт работы с нашим сервисом. Пожалуйста, свяжитесь с нашей поддержкой для дальнейшего обсуждения. С уважением, Команда ProxyWing