Scott P.
Background:Cancellation Issue
Background: After speaking with Stephen, I decided to sign-up for a 1-year contract. There were a number of forms that need e-signatures and I didn't really get a chance to read them completely during the signing process. The next day, I had some apprehension about signing up, wondering to myself if this class was really worth the money, since, I had looked at other trading class which I was suspect about". Also, I was leaving for Europe on a vacation and started thinking, "was Prosper Trading legit", and I don't need this uncertainty during my vacation. So, I noticed that the finance agreement had a 3-day cancellation policy, so I initiated the cancellation process. After coming back from vacation, I wanted to verify that I cancelled the course, So I contacted the finance company and they set my contract was cancelled. In addition to financing, I had put an initial deposit of $450.00 down. I was expecting the $450.00 to be credited to my credit card account but it wasn't, so I disputed the charge and then contacted Stephen, to see if I could resolve the issue. Come to find out that cancelling the financing didn't really cancel my agreement for the course. I explained this situation to Stephen, He said he would get back to me. I didn't hear from him for several days, so I called him back. Stephen indicated that his boss Mo, wanted to discuss the issue with me. Resolution: When Mo and I connected, Mo initially wanted to understand what the circumstances were that made me want to take the course in the first place, and then what changed my mind. ( described above). I got the sense that Mo was interested in my motivation for wanting take the course, more so, than just holding me to the contract I signed. Mo indicated that I could either have a refund, or still take the course ( He offered me a couple of very good pricing alternatives to the original cost of the 1-year course that I signed up for. In short, both Stephen and Mo were professional in their discussions with me. I was also, very impressed that Mo took the time to understand my issue, find out what my motivations were and resolve my issue, to my complete satisfaction. One suggestion I have for Prosper Trading ( and maybe it was discussed but I don't remember it ) Is just to clearly inform clients of what the Prosper Trading cancellation policy is. )



