Kyle K.
Really bad customer support
I have been trying to get a refund for over a week now almost. Their refund policy states that a tester license can be refunded within 7 days by sending an e-mail to ops@propea. I have sent 2 emails but none of them got a reply. I have burned 5 challenge accounts ( almost all 5 within the day ) and have decided this is not the way to go. I’m pretty sure most of these reviews are fakes. I hope someone from propea contacts me so this can be resolved and this review be rewritten. License Id : 2149
Response from PropEAJun 20, 2024
Hi Kyle, As we informed you via email, your messages landed in the spam folder for some reason. You had a conversation with our support team the day before your refund request and you didn’t mention anything about the refund. You could have contacted them and they would have resolved it immediately. However, your refund was processed as soon as we saw your messages, we apologize for the inconvenience. Best regards, The PropEA Team


