Sabina K.
Payment Taken for Unused account & Licenses
Upon expiry of my trial account more than 300USD were taken from my account without a warning that I would be billed imminently. Moreover, I am unable to download an invoice for the transaction from my account. All I can see if £0.00 invoices. The responses and attitude of their success team is shocking. It is not good enough to just use the terms and conditions as an excuse to take payment. Their free trials option is a scam use to take card details of unsuspecting users.
Response from ProjectManagerJul 27, 2020
Hi Sabina, I'm sorry about the mix-up. All free trialists receive an email 7 days before the expiration of their free trial, alerting them to the fact that their credit card will soon be charged. We offer a 30-day free trial so our customers can try out the tool before they purchase. After the 30 days are up, it turns into a paid subscription for our service. All of this information is clearly outlined in our FAQ section on our website. You can read it over here: https://software.projectmanager.com/freetrial Please get in touch with the support team if you have any other concerns: projectmanager.com/contact Best, The ProjectManager.com Support Team



