Project Honey BeesProject Honey Bees is dedicated to the survivability of our planet by educating and training for sustainable pollination practices. Our goal is to provide information and tools to help keep honeybees healthy and working efficiently on farms worldwide thorough our continuous support to Bee Saving organizations.
Project Honey Bees (projecthoneybees.com) has 692 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Gary T.
Over a month for a chain
Response from Project Honey BeesJun 8, 2023
let us know what your order number and we will issue you a resend or a refund if you haven't gotten it yet! We will investigate it for you <3
TT H.
Still haven't gotten my order. Was told by project honey bee customer service The day it was supposedly delivered on May 6th to my mailbox, which it was not, that I would have to contact USPS to handle it. Update: This item was supposed to be a Mother's Day present. Obviously that didn't happen USPS didn't need anything from me. And they didn't do anything about my package. Contacted PHB, was told they would send a replacement and I would get tracking info when it was sent. Never received tracking info. Star rating will be left at 1
Response from Project Honey BeesMay 10, 2023
Hey TT! I just checked on your order and it looks like it's been delivered successfully, please contact us if that's not the case and we will issue you a resend! According to the tracking number: Your item was delivered in or at the mailbox at 10:35 am on May 6, 2023 in O FALLON, MO 63368. Update: Yes, often times USPS requires some customers to provide extra instructions to deliver the package. However, since this was marked as delivered, we will issue you a resend of this package! We are sorry for the inconvenience. I hope you will reconsider your review once we ship you a new product :)
J G.
My order number: ORDER #PHB87868 I have ordered numerous items from this company in October 2022. I still have not received my package. At first they would reply to my complaints, but lately they just remain quiet. I have numerous communications to them and fro from them with NO LUCK. No package, no refund. Just silence, BUT they received my money immediately!!! Will never trust this company again. And I am telling my story to anyone who would listen.
Response from Project Honey BeesApr 3, 2023
Hi J! We would love to learn more about your order, sometimes packages get lost, and you should have received a tracking number. Let us know more info about your order and we will investigate for you! We could offer you a refund or a resend :) UPDATE: We found your order! It seems like this one was made to South Africa. We unfortunately don't have the best track record with South African orders, and though they usually get delivered, they may take much much longer than usual :( We are more than happy to give you a refund instead, and if the package appears, you can keep the items :)
Karen G.
I purchased this as a gift and am very disappointed that the person I gave it to is unable to be the person who adopts the bees. Poor design in how that process is so limited. Very nice idea, but disappointing.
Response from Project Honey BeesApr 3, 2023
Hi there! We are actually in the process of updating the bee adoption so that you can add gift emails :) Sorry for the inconvenience, you should see this change sometime during this month! :)
merpthepenguin
It did not arrive because there was no way to change the address even after I told the company but when I asked the company shipping the package they told me the only people who could change the destination were the people sending it. Then when I contacted support for projecthoneybees again they told me the window to change destination had pasted and that there was nothing they could do. I asked what I was supposed to do and they told me to order another one. Beyond annoyed by this experience. There clearly was a way for them to change the destination originally and it was just ignored and I was lied to.
Response from Project Honey BeesMar 6, 2023
Hi there! After your order, we give you 24 hours to change your address with us in case of any edits and mistakes. Unfortunately, if your order is processed, it is not our fault as we don't know beyond the address you gave us. Trust us, if there was a way to change destination after the package is shipped out, we would be using that. Unfortunately we aren't aware of any such practices like that. However, I would love to present you with a couple solutions, we could issue you a reship to the address that is correct, if you could triple check it, or we could refund your order. Let me know what works for you.
Gwenaelle G.
C'est sense être un bijou en argent mais pas du tout, il est devenu rose en s'oxydant... Je suis extrêmement déçue, la chaîne est en argent mais pas le pendentif abeille ni les boucles d'oreilles It supposed to be silver but it's not... The bee turned pink... I am very disappointed
Response from Project Honey BeesJun 15, 2022
Hi there! Unfortunately we don't speak French, but we would love to assist you with your issue and get to the bottom of it! Hi Gwenaelle! We understand your dissatisfaction with your item, would you be willing for us to send you a refund or replacement item? We would love for you to reconsider the review! We are going to have a representative email you about this and provide you with some solutions! :)
pamela B.
I received my two necklaces in the mail and one had a broken chain. I sent a message to your company and they sent me a statement back saying I should take a picture of it and send it to them. I don't know how to do that so I haven't done anything since. I just figured that I would have to count it as a loss. It was a present for my daughter and granddaughter. I was trying to let her know about the bees.
Response from Project Honey BeesMay 18, 2022
UPDATE: We resent the package to the customer per their request, and included extra goodies as an apology! Hi Pamela! We are extremely sorry one of the necklaces came in broken! Accidents happen during the delivery, and we would love to make it up for you by sending you a new one or replacing your necklace. We would love for you to reconsider this review in return as we think we made an honest effort to fix your issue! We will have our representative reach out to you again and just offer you a refund or a resend without you sending us a picture, pictures help so we can recognize which craftsmen made the necklace.
Suzanne R.
It's been over 6 weeks. Still have not received my package. I spent o er $40. I want my money back.
Response from Project Honey BeesMay 17, 2022
UPDATE: We already issued you a refund, we haven't received any messages from you before indicating that you had issues with your order. We would love for you to give us a fair chance to make this right, and if you'd like we would be more than happy to send you some stuff from our website to you for free as an apology for the inconvenience! In return we would love for you to at least reconsider the review with us :) Hi Suzanne! We are extremely sorry about your package being lost, we will issue you a refund right away! Sorry about that!
