Northern P.
A 1 star experience led to a 5 star
I had 2 experiences with Prodvigate. The first was very negative and prompted me to leave a 1 star review. I received a lot of views, however virtually all of them were from regions that did not match my demographic, and the view time was less than 30 seconds on all of them. When I tried to ask their customer support if there was anything that could be tweaked, I was essentially told no, and that it was my content. You may ask why I am now leaving a 5 star review if that experience was so poor - well I mentioned I had 2 experiences. The 2nd was because I left the 1 star review. Prodvigate immediately reached out to try and understand the cause for the review. After informing them, they performed an internal investigation and determined that their customer support person was in error, and they apologized profusely for my experience with their service. To try and remediate the situation, they offered a full refund, or a full channel audit and another shot at a campaign. I was already impressed with how much ownership they took of the poor experience, so I allowed them another shot, and I am very glad I did. They gave me a lot of good insight into some changes to make to my channel to optimize it for the search algorithm, in addition to other actions to take to make my channel stand out from the crowd. They created a new campaign, and suggested some videos to drive engagement. After the campaign begun, I started to get some meaningful reviews, with engagement. I ended up with at least some more subscribers which I viewed as positive. However, in addition to the campaign, I released 3 more videos aligned with my demographic, and I am convinced that without the kick start that the 2nd Prodvigate campaign gave the algorithm, that what happened next - would not have. In the span of a week, my channel exploded from around 70 watch hours and 25 subscribers, to 4700 watch hours, and over 1100 subscribers. You MUST have great content - please ensure you understand that first. If you don't have the content, you will get nowhere. But if you DO have great content, and get your tags right, using Prodvigate CAN have a massive effect on your channel. Special thanks go out to Ray, who represented their organization with a professionalism and integrity that unfortunately is very hard to find these days. One of the best experiences I have had to a customer service issue, and would gladly recommend them to everyone. It is legit - you can take that to the bank.