procase.com Reviews | Read Customer Reviews of procase.com

procase.comReviews of procase.com

4.3440 reviews
Malls & Marketplaces
32918 Tamina Rd, Magnolia, Texas

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procase.com

About procase.com

We're Pros in ProtectionRooted in the value of life, ProCase stands as the guardian of a better lifeIn the past decade, smart devices have been developing rapidly and gradually occupying people's lives in many ways. While these devices hold immense value for consumers, concerns about damage and careful handling can often overshadow the user experience. Recognizing this, ProCase is committed to addressing these issues and enhancing the overall smart device experience. We've meticulously crafted a series of protective solutions spanning smartphones, tablets, laptops, and more, all under the banner of "protection case."At ProCase, cherishing life isn't just an attitude – it's a product philosophy ingrained in every design. We've woven the essence of life into each product, safeguarding the beauty of life for every user.Over the past decade, ProCase has emerged as a leader in mobile electronic device protection, expanding our product range beyond electronics to jewelry storage, beauty storage, outdoor, home, pet and other fields. With millions of users entrusting us with their well-being, ProCase continues to innovate, providing a holistic protection experience.

procase.com (procase.com) has 440 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Website: procase.com
Category: Malls & Marketplaces
Location: Magnolia, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 15% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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procase.com reviews

Showing 55 reviews with 1 star · Clear filters

Ben C.
Nov 16, 2021
Defective product- broke in one week
Defective product- broke in one week
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Wendy R.
Nov 4, 2021
The product was defective
The product was defective. The plastic case covered the volume buttons on my iPad. Company would not let me return it
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Tom M.
Sep 30, 2021
iPad case was received ~30 days after…
iPad case was received ~30 days after order date. I attempted to return the case since it was ordered as a birthday gift. Unfortunately the US plant is closed and, despite the published refund policy, could not be returned. Instead the company offered a $20 refund.
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VICTOR C.
May 18, 2021
I still haven't gotten my case for my…
I still haven't gotten my case for my tablet been waiting a very long time it was sent to the wrong house by some reason . I paid for soothing I don't have not Happy at all
Response from procase.comMay 20, 2021
Hello Victor, Thank you very much for spending so much time writing this review for our product. Your feedback is very important to us, and we sincerely appreciate it. I checked the tracking information and found that USPS tried twice to deliver the case, and the address we used is the shipping address on our website. We are truly sorry to hear that it is the wrong address. Right now the package is still on the way to the next facility and we would really appreciate it if you could give it few more days to be delivered. We apologize for the inconvenience. You could contact us via the Email address below if you need further assistance. Email: [email protected] Best regards, Elle ProCase Customer Service
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CAROLYN B.
Feb 27, 2021
Company NOT responding to need to return product.
I love Procase products. However, I ordered a case recently and have tried to return it by emailing the company, as they instruct, to begin a return and they have not responded to me or my email. Therefore, I've paid for something that I can't use and I'm unable to return it. So I'm very disappointed. My previous purchases from them I've been completely satisfied, but I will not recommend them to anyone until they satisfy my return.
Response from procase.comMar 2, 2021
Hello Carolyn, Thank you very much for spending so much time writing this review for our product. Your feedback is very important to us, and we sincerely appreciate it. We double checked the email record, but we didn't find any previous message. The email you sent us might be blocked by the system, and we are truly sorry for such frustrating experience. If you still want to return the case, you could contact our customer service team via the email address below. As the seller of the case, we will stand behind our products and be at your service. Emai: [email protected] We sincerely apologize for the disappointment and inconvenience. We sincerely hope that you could give us a chance to solve the problem for you. With sincere gratitude, ProCase Customer Service
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Customer
Feb 10, 2021
Inaccurate purchase process
Love the product, but specifically requested my order through the company and not Amazon. They still delivered via Amazon. I do not purchase from Amazon, so will never buy from this company again.
Response from procase.comMar 2, 2021
Dear customer, Thank you very much for spending so much time writing this review for our product. Your feedback is very important to us, and we sincerely appreciate it. Due to the COVID-19 Crisis, we had to close most of our warehouses and only kept our warehouse in Texas open. We only have this phone case in the Amazon warehouse, so we had to fulfill the case from the Amazon warehouse. We ensure you that the quality of the case in the Amazon warehouse is the same as the ones in our warehouses, and we will stand behind our products and be at your service. We sincerely apologize for the disappointment and trouble. We would really appreciate it if you could contact us via the email address below so that we could assist you further with the issue. Email: [email protected] With sincere gratitude, ProCase Customer Service
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jorge S.
Feb 7, 2021
Not as easy to return as they mention …
Not as easy to return as they mention in there terms item workmanship not up to the quality standers as mentioned. Will never purchase again and it is truly a hassle knotwort the return $16.20.Garbage its in the trash.
Response from procase.comMar 2, 2021
Dear customer, Thank you very much for spending so much time writing this review for our product. Your feedback is very important to us, and we sincerely appreciate it. As the seller of the case, it is our responsibility to stand behind our products and make sure that our customers are satisfied with both our products and our service. We double-checked our email record but didn't find any previous message regarding the return of the case. We would really appreciate it if you could contact our customer service team via the email address below regarding the quality issue the case had. Email: [email protected] We sincerely apologize for the disappointment and inconvenience. We sincerely hope that you could give us a chance to solve the problem for you. With sincere gratitude, ProCase Customer Service
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