procase.com Reviews | Read Customer Reviews of procase.com

procase.comReviews of procase.com

4.3440 reviews
Malls & Marketplaces
32918 Tamina Rd, Magnolia, Texas

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procase.com

About procase.com

We're Pros in ProtectionRooted in the value of life, ProCase stands as the guardian of a better lifeIn the past decade, smart devices have been developing rapidly and gradually occupying people's lives in many ways. While these devices hold immense value for consumers, concerns about damage and careful handling can often overshadow the user experience. Recognizing this, ProCase is committed to addressing these issues and enhancing the overall smart device experience. We've meticulously crafted a series of protective solutions spanning smartphones, tablets, laptops, and more, all under the banner of "protection case."At ProCase, cherishing life isn't just an attitude – it's a product philosophy ingrained in every design. We've woven the essence of life into each product, safeguarding the beauty of life for every user.Over the past decade, ProCase has emerged as a leader in mobile electronic device protection, expanding our product range beyond electronics to jewelry storage, beauty storage, outdoor, home, pet and other fields. With millions of users entrusting us with their well-being, ProCase continues to innovate, providing a holistic protection experience.

procase.com (procase.com) has 440 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Website: procase.com
Category: Malls & Marketplaces
Location: Magnolia, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 15% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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procase.com reviews

Showing 55 reviews with 1 star · Clear filters

Betty A.
Jan 13, 2024
I never got the item I ordered for…
I never got the item I ordered for Christmas because after many emails assuring me it was all good they decided it wasn't. Had to buy something else, not as pleasing.
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for your O.
Dec 2, 2023
I have been through 3 pro cases on 1…
I have been through 3 pro cases on 1 tablet. I still like them the best but ordering from procase is a trial n futility. Service was lousy... we ordered 2 one was shipped they said the other was processing. Until we contacted them again and sent them back their own email saiyng case 2 was processing it swas finally shipped. Hope I never have to order from them again.
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Chris
Oct 26, 2023
Unfit for purpose
Unfit for purpose Will not connect to Bluetooth Only so many times you can suffer unsuccessful pairing retry messages before getting frustrated and giving up. Doesnt work. Ok will get money back from Amazon for product but nothing for wasted time and convenience. Back to Logitech
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vinod Kumar Red M.
Feb 11, 2023
I suggest not buy in pro case
I suggest not buy in pro case, go for Amazon!
Response from procase.comFeb 13, 2023
Dear customer, thank you for your review and we are truly sorry for the trouble our case brought you. Our customer service team sent you an email regarding the issue. Please get back to us and give us a chance to solve the problem. We look forward to hearing from you soon.
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John T.
Dec 27, 2022
I ordered the wrong size case for a…
I ordered the wrong size case for a Christmas gift and there is no provision on your website for return or exchange of the case.
Response from procase.comFeb 6, 2023
Dear John, our customer service team replied your return request and issued refund for order #5152 on Jan 9th. Usually the money should be returned to your original method of payment within 5-7 business days after the refund is issued. Could you please tell us whether the refund is received? Please feel free to get back to our customer service team for any additional questions. We will always stand behind our products and be at your service.
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Cliffjam
Dec 20, 2022
Still have not received my package
Still have not received my package. Despite multiple notices that it was on it's way.
Response from procase.comFeb 6, 2023
Dear customer, we checked the email record and confirmed that you chose to return the trays after receiving them and we issued refund as promised on Feb 3rd. Usually the money should be returned to your original method of payment within 5-7 business days after the refund is issued. If the money is not received by the end of the next week, please feel free to contact us again and we will do our best to assist.
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Mani N.
Dec 5, 2022
Magnets aren't strong enough for tablet covers
Ordered at ProCase Case for Galaxy Tab A8, magnets are not strong enough so cover does not close. Swings open in bag and drains battery. Spoke to customer support, no replacement or refund offered just a measly £3 back. Poor service.
Response from procase.comFeb 6, 2023
Dear Mani, we are sorry to hear that the case didn't work properly. Please contact our customer service team through [email protected] regarding this issue. We will stand behind our products and be at your service.
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George
Nov 3, 2022
Haven’t received the order and I’ve…
Haven’t received the order and I’ve been told to contact the usps
Response from procase.comFeb 6, 2023
Dear George, we checked the email record and confirmed that you have chosen full refund over free replacement and we have issued full refund for the order on Dec 19th. Usually the money would be returned to your original method of payment within 5-7 business days after the refund is issued. If you still haven't received the money, please let us know. We will stand behind our products and be at your service.
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