Katherine
Recieved Wrong Case
I ordered a grey MacBook Pro case on the Procase website and received a black MacBook case two weeks later. While the customer service was efficient with a reply, I was only offered the option of a 4 dollar refund. I would have been able to purchase the MacBook Pro case for less and receive it faster through Amazon, had I known I was getting a black case. While I was disappointed, the case has been protective.
Response from procase.comAug 16, 2021
Dear Katherine, Thank you for your comment. We are truly sorry for sending you the wrong case. We forwarded the issue to the warehouse and we will pay more attention to the packing and shipping process. May I arrange the shipment of a new Grey case for you for free? We also wrote you an email regarding this issue. If you would like to take this offer, please check your inbox and reply our message with the confirmation of your delivery address. We will arrange the shipment for you as soon as possible. We sincerely apologize for the disappointment and inconvenience. You could always reach us at [email protected] for further assistance. With sincere gratitude, Elle ProCase Customer Service