Priority Home WarrantyReviews of priorityhomewarranty.com

This company is scam, i cenceled my membership three months ago but still they are charging my account, a d when i call them their phone number is disconected.

they wont answer calls or email been trying to get ahold of them for a month and i can't filed a claim and i have heard nothing from them i want my money back.

This company's customer service number no longer works, keep getting message not a working number 888-8121060. Poor customer service when I filed a claim. They take too long to service claim. I had to pay for repairs myself just to get it done. I then called them back for refund. They said they have to have some claim account manager to call me back to finalize the refund. No one called. I call them and keep getting same response. Then suddenly their phone doesn't work. I thought they blocked me so I tried from different mobile numbers and same results. Stay away from this company. I don't know if they went bankrupt or what.

I purchased this warranty for my homebuyers and it has been nothing short of disappointing. The phone number automatically disconnects when you try to call them, emails go unanswered & this is just to get my home buyers information added to the account! There’s no claims to be made! I am cancelling the contract and going with another service because I do NOT trust that this company will be trustworthy.

I have made 2 claim with this warranty company and they the worst in the business. Customer service are no help and they are always talking about there system are down. Please shop around. They are a lot better company out there.

Home warranty warning! Priority Home Warranty seems like a good company, but their business model is very deceptive. They tell you everything is covert with no problem, but that’s not totally true for older equipment or parts of equipment that has been repaired after a home inspection. If a part of a unit is faulty it all becomes faulty, and they will not cover the repair but give you money towards the repair My repairs was $1,700.00 and they would give me $150.00 for the repair, this is not why I got insurance. Another problem is the fee. My policy started on 01/03/22 and I call for service on 01/04/22 on 01/05/22 they ask for my home inspection, on 01/08/22 they tell me I am not covered. On 01/11/22 I find a company that will cover my older equipment and cancel the policy, the charges from this nonservice were as follows: $50.00 cancelation fee, $60.00 service man fee even though no service man came out, and a $53.00 pro rate (which is a month and not 10 Days that I use the service). In short you can buy this policy $640.00 and use it for 10 day then ask for service and they can tell you go suck an egg and you will owe them $163.00. But if you have utilities that have a two or more-year warranty, they would love to have you. For these reasons I will tell everyone “DO NOT TO USE (Priority Home Warranty) it is not worth the money”  Priority Home Warranty (Update) After posting the above review, Sean Miller from PHW call to apologize and go over what went wrong with the service. We talked about the inaccuracy of their website because they had my date of service as 04/01/22 (which is a month in the future); fees for services not rendered (technician visits); Not following up on parts vendors to obtain better pricing when costumers have to purchase parts; and came short of talking about not being able to take credit card information off their web site; false promises made by their sales staff on what is and what is not covered by your contract. Shawn could see the confusion and inconvenience I experience and offered to give me a 100% refund in three days’ Plus $50.00 toward the parts I have purchased, this was on February 8, 2022, 5:30pm. Within a week he did as he had promised, which made me feel a little better about the company’s potential and the protection of their name. I hope that Priority Home Warranty reviews this conversation and work on bring an economic and high-quality product to its consumers and stop given incentives like; more days covered, lower service fees and negative things the competition is doing, when they are doing the same thing. All these carrots in exchange for positive reviews before you experience their services. This may cause people to wonder how they got such high reviews. I believe this company could be better than this perception. Only time will tell, here’s to hoping!

I just canceled my service one month after I bought it. They have pretty good sales team to trick you to buy their service and claim they are a 24/7 company. I bought homewarranty for two rentals at the same time. One house have a GE washer break down, after technician inspect the washer, they said it's due to abuse, what the hell, how can you abuse a washer? it's a two year old GE washer. The declined my claim. Another house had a water heater issue, they said they wont know when the technician gonna come till 5 days later. It seems this company doesn't have a lot service people available and always trying to find excuses. I would stay way from them.

stay away from this company. I bought this warranty on my home and when I had an issue with my furnace, they sent a technician out after many phone calls and five days later the technician came in and told the company that my furnace needed a motor, They refused to pay for the repairs, even their own technician said they are no good company, I am writing this complaint to worn other customers whether you want to take my experience and save your money or go through the same frustration I went though is up to you. I will be writing a complaint with the BBB. even the person I was talking on the phone with someone I can’t mention his name in this review due to site rules. Follow up after I wrote my review an hour later a representative from the company called me and offered my a refund of my money back under one condition, the condition was to remove my review about the company (which is the statement above) in order to refund my money. I said absolutely not. I told him I want to worn people and customers about their service and that would be the Nobel thing to do. This is what kinda of company they are bribing people to leave a position reviews by offering a rewards. I have the phone number for the person that called me. Follow up about this company, I just finished winning this case with the credit card company and they refunded my money after I proved to them how crooked this company is. I really don’t know where this company get this high rating from, it has to be from bribing people like they tried with me, they offered to give me my money back if I remove my bad rating about their company, I obviously refused to. Beware and be smart dot fall for this headache and go through what I went through to get my money back.