Print Scan - Printscan - Printscan.comReviews of printscan.com

Very poor customer service. Read all the fine print. They will not help you whatsoever. Better off choosing a different company

Despite other websites listing it as a DOJ-approved live scan service in CA, all they do is send you a card with the fingerprints on it, which they fail to mention a use for. Complete waste of money. Go anywhere else.

I went to their Bronx location at williamsbirdge road for fingerprinting for medical license application. The license application required official who took my prints refused to sign a form. I called the customer service and they said that all locations allowed it to sign it but the matter didn't resolve. My card is useless without signature. My 2 hours and 90$ went down the drain. I told them to cancel which they refused as well.

They say they are FBI approved for the fingerprints. I had my prints done with printscan and sent my cards in to the FBI. The FBI emailed back saying no info for the person taking the prints was provided. No ORI number which is required. No legible signature for the official taking the prints. I sent this to printscan and they say "we do not have and do not provide an ORI number". Well how are you FBI approved if you do not have e this required info? So $150 down the drain on fingerprints that are worthless.

One star appears to be the lowest I can go. Printscan took our money at one of their UPS locations. The tech scanned the prints a few times. They kept coming up in the "red" and "yellow" range and the tech said they needed to be "green" to work. She tried a few more times and got them to all "yellow" at which time another tech nearby said that would work. The prints were sent and we left. A few days later (after the deadline had passed for the job that was being applied for) we received the notice that the prints were not readable by the FBI. I notified Printscan that we would like a refund since the deadline for the application had come and gone and it was their techs who told us the prints would work. They responded that the FBI considered unreadable prints an actual result so they did not owe us a refund. They said it is in the fine print.

Terrible customer service. Customer service in CA closes at 2pm. There's no business office that's open and no manager to speak to. Horrible.

Making the appointment and paying is the easy part. The appointment was easy enough. But what I needed--a usable copy of my background check--was useless. I called the phone number boldly positioned on their website. After 30 minutes on hold I was disconnected. When I finally got through I discovered I was speaking to another company entirely. No help. For $125 I still do not have a usable document. My only option is to redo the whole process--NOT with Printscan!!!