Kurtis
Failed attempt at an “All Digital Bank”.
Update: I was contacted by the CEO and he explained the entire situation they were dealing with. He straightened everything out for me and fixed my locked account. Initiated an ACH transfer from my old bank and Primis put a hold on that deposit. Called them and after a 45 minute wait i was told “I can only see on my screen what you see in your app”. I cannot help you until the other department gets in. Promised a call back; they didn’t call back so i had to call again and wait another 45 minutes. Once again no help and they said it was a glitch for the holiday weekend. My account is now locked for some unknown reason and nobody is answering the phone. I was lied to multiple times over the phone about the hold on my deposit, it was a glitch, it was fraud and so on. When the deposit was finally released they acted like it was never on hold!!!