customer
Great customer service
Great customer service. Super responsive.
Response from PreventiveMDAug 12, 2026
Thank you so much, we really appreciate you choosing us to support your health journey!

PreventiveMD is a telehealth service built on a simple idea: know your body, optimize your future. We help people focused on prevention and longevity access physician-vetted peptide and GLP-1 protocols (including semaglutide and tirzepatide) without the friction of traditional healthcare.Every request is reviewed by a U.S.-licensed provider who prescribes only when a protocol is genuinely right for you. Medications are dispensed by state-licensed, U.S.-based 503A compounding pharmacies that follow strict quality standards, and delivered straight to your door.Our pricing is refreshingly transparent: self-pay with no insurance, no claims, and no surprise fees. You begin in about five minutes and pay only for your medication. If you'd like a more personal touch, concierge providers are available for one-on-one sessions at $99 each.We're guided by two principles: physician-vetted care, with every protocol curated by medical advisors who share our prevention- and longevity-focused philosophy; and radical transparency, including telling you honestly when a treatment or screening isn't right for you. Once you're a patient, your care portal keeps you connected — status updates, secure messaging with your care team, and wearable syncing so your providers see the full picture.And this is just the beginning. We're expanding into quarterly lab monitoring — fine-tuning your health with data, not guesswork — and proactive early-detection screenings, from cancer detection to cardiovascular risk and beyond. Start in five minutes, stay for life.
PreventiveMD (preventivemd.com) has 477 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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customer
Great customer service. Super responsive.
Response from PreventiveMDAug 12, 2026
Thank you so much, we really appreciate you choosing us to support your health journey!
Pakou C.
I had to cancel my order after it was already approved due to personal reasons but this team was so accommodating and understanding. I will be coming back though! Everything from beginning to end was simple and fast. Customer service was exceptional!!
Response from PreventiveMDAug 12, 2026
Thank you so much for sharing this, we’re glad our team could make a difficult situation feel simple and supported. We’d be grateful to welcome you back whenever the time is right!
Helen B.
This is my first experience with PreventiveMD, as I believe they are somewhat new to the Telehealth space. I've used several other Telehealth services and, while their products have been effective, they have lacked in other areas - communication, billing, shipping, sending incorrect or incomplete order, etc... I placed my order with PreventiveMD on Sunday evening and my meds arrived 5 days later via UPS Overnight shipping. I could not be more satisfied, and will gladly recommend them.
Response from PreventiveMDAug 12, 2026
Thank you so much for sharing your experience, and we’re glad the process was smooth! We truly appreciate your recommendation and your trust in us.
Gordon M.
From start of intake to delivery the experience has been professional, expedient and budget friendly. I recommend to anyone. Thank you, not many provide this kind of attention!
Response from PreventiveMDAug 12, 2026
Thank you so much for the recommendation, we truly appreciate your kind words and your trust in us!
Michelle
I was very impressed with the fast overnight shipment and excellent packaging with ice packs in a cooler. PreventiveMD is ⭐️⭐️⭐️⭐️⭐️ 🙌🏼🙌🏼🙌🏼 I definitely recommend this company!
Response from PreventiveMDAug 12, 2026
Thank you so much for the recommendation Michelle, and we truly appreciate the five-star support and are grateful to have you with us!
JUDY L.
I had a great first experience with PreventiveMD. Ordering was seamless and fast. Price was right! I will be refilling with them in the future.
Response from PreventiveMDAug 12, 2026
Thank you so much for sharing your first experience! We truly appreciate your trust and look forward to continuing to support you with future refills.
customer
I switched from another company and I am very happy with PeventiveMD. Fast process and great customer support throughout and medication arrived exactly as I hoped. Thank you! I look forward to staying with this Telehealth for as long as possible with how awesome they are!
Response from PreventiveMDAug 12, 2026
Thank you so much for sharing your experience! We’re glad the switch was smooth, and we truly appreciate your trust and are so happy to have you with us.
Elle A.
Stellar patient education! Everything about the experience was great--from the ordering process to the very cold tirzepatide arriving at my door all of 4 days later. But I especially want to praise the patient education. I run a patient education department at med center, and health literacy is my expertise. The prescription was the clearest I've gotten--in terms of language and design--from a telehealth GLP-1 company. So HUGE kudos about that. I worry about people understanding how to dose and take these meds, but those who order from PreventiveMD will get the instructions they need. The injection instructions from the pharmacy (Bourdeax in my case) we also very good.
Response from PreventiveMDAug 12, 2026
Thank you so much for such a thoughtful review! Your feedback on the clarity and design of the patient education means a great deal to us, especially coming from someone with expertise in health literacy. Thank you for trusting us in this process!