PretciousReviews of pretcious.com

I ordered a pair of translation earbuds based on their advertisement, which clearly stated they would provide access to an app with simultaneous translation in 150 languages. After weeks of waiting, I received a pair of cheap, standard earbuds with no translation capabilities at all. I contacted customer service multiple times. While they always responded, it became clear that the support team is likely a third-party service with no real authority to resolve issues. Their only solution was offering minimal compensation instead of addressing the false advertising. Now, if I want translation functionality, I would have to pay for a separate app subscription, which was never mentioned in their marketing. This feels like a bait-and-switch scam, where they advertise an advanced feature just to sell basic earbuds. I do not recommend purchasing from this company unless you want to receive something completely different from what was advertised.

I ordered the translator headphones. It took over 4 weeks to get to me. Then they weren't the right ones. They are refusing to fix the problem. Do not order ftom this company.

My order was due to be delivered in a 3-7 day timeframe that I paid for. After 10days of tracking it had not left the origin country. I sent emails and was advised to wait. It is now 5 weeks. They are refusing to cancel my order and refund my purchase. I have reminded them of the relevant regulations in the EU regarding delays and refunds. They ignore this and simply ask me to wait. This is not acceptable way to do business. Be cautious.