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Prepterminal Instruction (prepterminal.com) has 444 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
prepterminal.com
Website
prepterminal.com
Category
Education Services
Location
Columbus, Ohio
Listed on Five Star Index
2026
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The company replied to 2% of reviews.
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Most recent review: October 2026.
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Prep terminal has been absolutely horrible to work with, I purchased a 1 month block of there TSO/TSA PREP TEST on March 2, 2025 and canceled it on March 3rd, 2025 requesting refund they keep giving me solutions to try to make it work even i have said I am not interested and want my money back that they advertise 7 day money back guarantee if your not satisfied, I AM NOT SATIFIED with there product at all. They don't have a phone number, and they are all schuck & Jive and i don't dig it!
ATTENTION:
DATE: 3-7-25
RE: DISPUTE/REFUND REQUESTED
PREPTERMINAL- refunded my as required in their 7 day money back guarantee, this action give hope to the situation and as of today i have edited my experience with this update .
CR
conner R.
I wish I had prepared using a less costly, more accurate practice test
I had very few days to prepare for the CBT, and I had found PrepTerminal's promotional video on YouTube, suggesting the need to study using a practice exam. I purchased the 1-week version and practiced diligently. On the day of the test, I felt quite confident, thanks in no small part to the practice test. I answered the questions quickly, and found that all the questions on the real test were significantly easier than those found on the practice test. I was out of the testing center with significant time to spare, and I later received word that I passed!
I have two main complaints with this service, however, which have led me to conclude that a 5-star rating is undeserved. The first is that the marketing for this product relies on instilling fear in the test-taker. The promotional video I watched states that there is an extremely high failure rate for this test. Whether or not this is true (and I assume it is), it is spoken in such a way so as to compel the test-taker to fear that he or she will fail too unless they have this product. The video also states that other practice tests are outdated and unhelpful, as they do not appropriately match the difficulty of the test. The video displayed such "unhelpful" tests, but I found that those tests matched the real CBT more closely.
And this brings up the second complaint - this practice test will overprepare you for the CBT. A reasonable person might say that this is a good thing, but I found that this practice test asked me to practice skills that were not needed at all on the real CBT. Significant amounts of time and money were wasted for me, practicing skills I did not really need to have.
The connect-the-dots portion of the practice test asked the test-taker to practice going in backwards alphanumeric order, with skipping occurring as well. This was not needed at all for me! I'm not sure what other test-takers experienced on the CBT, but the actual connect-the-dots portion was incredibly easy, and a practice test was unnecessary.
The image recognition portion of the CBT was incredibly easy, with very simple images to compare. I moved incredibly quickly through this portion, and it stood in stark contrast to the difficulty of the image recognition portion of this PrepTerminal practice test. The images were hyper-complicated, and the differences were extremely subtle. I practiced skills for identifying the matches, and I improved, but the skills I practiced were unnecessary. The promotional video derided other practice tests for their use of simple images in the image recognition portion, but these turned out to be more similar to the real test. Thus, in both of these first two portions of the CBT, I was unnecessarily overprepared, and I had wasted time and money, believing the promotional material.
I was quite grateful, however, to have the 2d-3d image folding section of the practice test. This was, indeed, the most challenging section of the CBT, and I think that I performed quite well on this portion because of this practice test. Multiple skills that I practiced with the PrepTerminal test were useful in the actual CBT, especially time management. Once again, though, the shapes shown in the CBT were significantly simpler than those shown in the practice test. In part, this was a good thing, as it gave me great speed and a confidence boost, but it may also suggest that this PrepTerminal practice exam is not worth its price tag.
Overall, I think this test was useful in that it helped me know what to expect, topic-wise, on the CBT. However, I do not believe it is worth the ~$80 I spent on it, using it only for the needed couple of days, practicing many skills that were not needed, and some that were. I think the marketing for this product is too aggressive and anxiety-inducing, and it presents an untruthful portrayal of the actual CBT. Major portions of the practice test (including the outdated x-ray portion) are likely factored into the cost of the product, which means that the product should cost significantly less than it does. I wish I had prepared using a less costly, more accurate practice test.
DN
Diana N.
The program helped me understand some…
The program helped me understand some of the questions being asked. The questions on the psych eval is a lot different. I study for several hours a day for a week and still did not pass my psych eval.
NF
Nicholas F.
I like that the lessons give you an…
I like that the lessons give you an explanation on why the answer is correct or incorrect. However, the study material is not up to the standard of the actual test. The questions that I have had in the actual test are a lot more difficult than the questions in the review on the website.
BM
Bobby M.
I wasn’t what I was expecting
I wasn’t what I was expecting. It’s going to be helpful regardless but personally it didn’t really do a whole lot for me and the things I needed to study for. Good program just not for me.