Dimilene L.
Misleading Advertising that Limits Relevant Information
First, this company advertises $59.99 for its ABA CRCM exam bank. Then, when you're paying, that's when PrepAway bills you for a subscription. That's deceptive advertising. Second, when I paid the first payment, to access the content, it directs me to another subscription with the same deceptive subscription at another site. There is no contact number for customer service. There's no account dashboard to cancel or refund. Prepaway, I have emailed your support email address today to refund my money! This is false advertising and extremely misleading. The full price is not disclosed upfront and must be incorporated at the very beginning of and throughout the ad. The additional subscription is relevant and should be fully disclosed with ALL costs on the "1-2-3 steps" graphic. The additional cost should be clear and conspicuous, prominent, and be placed in close proximity to all three steps, and not on a separate page (or in this case, on several pages away from the triggering claim). The below initial "PrepAway $59.99" graphic claims that I will receive questions, answers and exam updates for $59.99 (and fails to mention that's its actually a subscription that is 3 times more that amount)...this page makes a triggering claim. The "how to open ETE files" on the right hand side does not have the additional Vumingo price listed on the same page as the triggering claim. The FTC requires that additional costs must be in close proximity to the triggering page. You are required to label all costs (including a subscription) appropriately to convey the importance, nature and relevance of the triggering information it is dependent upon. Everything about how you're advertising the test bank is the sheer definition of false advertising (with the use of half truths), hidden disclosures, or disclosures that are not presented as one cohesive price. Refund me my money in its entirety immediately.