PrepaidgiftbalanceReviews of prepaidgiftbalance.com

ABSOLUTE FRAUD. Two different gift cards from two different family members showing a ten cent balance. I have two separate family members that spent their money on gift cards from this institution within a month. In both cases, the cards were supposed to have a $25 balance. I literally opened up the cards from their original packaging, registered the card on their janky website only to find someone else had registered them and depleted all but ten cents from the balance. Customer service was worthless: They needed to talk to the "original cardholder" (which is me, but the website is showing a different person in another state - I googled this person and they don't show up on google as a human in existence.) They wanted me to FAX A COPY OF MY DRIVERS LICENSE along with images of the gift card in order to dispute the charges. A company committing fraud wants me to send them a fax of my drivers license! RIGHT! Screw this company - they are either intentionally committing fraud or they are grossly negligent to fraudulent activity affecting their cards and not able to prevent it from happening.

According to Dennis, the only problem with prepaidgiftbalance.com cards are the simpletons who use them and aren't smart enough to use the internet properly. And Google for allowing mysterious hackers to hack websites. If what Dennis suggests is true, wouldn't all gift cards have similar problems? In other words, don't buy these gift cards. There are plenty of legitimate companies you can do business with. His argument is preposterous. I've used dozens of gift cards, and I've never had difficulties like these before. Why are the customers of prepaidgiftbalance.com the only ones to have this problem?

They are the absolute worst company for gift cards. They cancel the card before even being used and say that there was "fraudulent" activity and will fight you and give you any reason to not reissue you another card. They want to keep your money. I have been fighting for my $500 unused gift card for months and yet to receive it or resolve the issue.

Cards don't work, website won't load and customer service is a joke. Have $700 stuck in these cards and I don't know to retrieve it. This is a scam company with bogus cards. Kroger should be sued to have them in their portfolio.

Same experience. $100 card and it was used up before I even opened it. I called the number and got a woman who had children yelling in background. She was yelling at them while talking to me. Seriously.

I purchased a $100 card for my spouse on 9/25/23. Immediately when we opened the card, we noticed that the 3-digit security code had been scratched from the back of the card. This makes it impossible to register it on their site and use the card for on-line purchases. After several frustrating phone calls, their only solution was that I could use it for point of sale purchases. The card has been sitting at home since then, and we finally attempted to make a point of sale purchase today. It didn't work. When I called customer service, they said that the balance was only $1. Someone had fraudulently drained almost the entire balance even though the card was never out of our possession. The customer service agent was fast talking and it was hard to even copy down the address/fax number where I'm supposed send written documentation. I'm not quite sure how this scam is working - maybe someone on the inside who is able to get the card info, scratch off the security code, and reseal the package ... and then wait for some sucker to activate it??

Rating this company with one star is wholly inaccurate. It is ZERO. This has to be a scam. I received a $50 gift card as a present. The card has been in my continuous possession from the time I received it. The card was sealed, unopened, and in otherwise pristine condition. When I decided to use the card for an online purchase, I followed the instructions on the card: I went to their website, I "registered" the card with the information requested. The initial "account" displayed my name and the correct card balance of $50. The purchase I intended to make would have left about $7 on the card. Satisfied that the card was ready to use, I attempted to make my purchase. (Time elapsed from "registration" to purchase attempt was about 3 minutes.) As I closed out my checkout, the card was declined. I returned to this company's sham website, "logged in" to my "account" only to find the account was not registered to someone named "Ashley" and the card balance was fifteen cents. Right, $0.15, whole cents. There was a series of five PayPal transactions, each for $9.97, completed in about a minute (from 12:25 to 12:26) made by a " *Chiadra Walt" in California from "terminal 1" and the same ID number. I called the so-called customer service number and was on hold, waiting for someone to answer for approximately one hour. When someone finally did answer, she was extremely rude, and spoke from a script from which she didn't deviate. I demanded to speak to a supervisor who was less rude but of no more help. I told her ("Renee") that I would not be sending any additional information to "prove" I was the rightful owner of the card. She did concede that she could see the account history and transaction trail -- including my registration of the card -- but claimed there was nothing she could do because I am not "Ashley." I delivered a few choice words and hung up. My advice: STEER CLEAR OF THIS SCAM. I believe the theft occurred INSIDE Prepaidgiftbalance.com. DO NOT USE THESE CARDS OR THIS COMPANY. Again, one star is one star too many.

I received $100 gift card from a friend. Called the number to check the balance before I went shopping. I was transferred to customer service. They asked for the numbers on the front, the numbers on the back, the security code, the gift card amount. Then says balance is zero. I never used it. I just opened the package. Then asked me for the name of who purchased. It's a GIFT! Why do you need a name? Bottom line, the card is a scam. First of all, the automated could have given me the balance. Why was I transferred? I'm just checking the balance. I knew right away... I got scammed.