PrepaidgiftbalanceReviews of prepaidgiftbalance.com

I needed the funds on this card and the customer service agent disabled the card. She reissued one, but I have to wait for it to come in the mail. I never needed a replacement. I needed an agent who spoke English efficiently to help me. Now I'm having issues because of someone's ineptitude.

Received as a gift. I had my balance frozen because fraud was detected on the card. They asked to provide the following information which could only be sent over fax or mail: Front and back of the card, my DL, and the receipt. That's where the problem exists. It was a gift, I don't have the receipt and even if it was provided, I would have long thrown it away. They refuse to "investigate" without the receipt. I asked to speak with a manager and the request was denied saying that I would get the same answer from them. What a crock! The only fraud that's being committed is by this company. Holding the remaining balance (not a small amount) and refusing to help without the receipt.