PrepaidgiftbalanceReviews of prepaidgiftbalance.com

Purchased 2x $100 gift cards at Kroger one week apart in September (for birthday gifts). Thankfully, one was for my niece. My sister called and said she went online to register the card, only to see that there was just over $23 on it, because there was a $76+ charge at some sushi place in Florida. We are in Michigan. The second card I still had in my possession, so I decided to open it upon and register that card. It wouldn't allow me to register. I called customer service and the cards were 12 sequence numbers apart. The person told me that they had been notified that a batch of cards had been compromised. The person stated a new card would be in the mail for the second one I purchased, but the first one would be sent to investigations. I was told the process is 90 days. I stated that obviously the cards were in the same batch and it was also compromised, but I was told it has to go through the investigative process. Once that is done, if it is found that fraud was committed, I would be sent a new card. I do not understand how this process takes 90 days! I never thought gift cards that I purchased at Kroger would have any issue, especially since I double check that the gift card packaging has not been compromised in any way. I asked if they notified Kroger and the person stated that it is out of their scope of duties. I called a couple days ago, since it has been just over 30 days and was still told that it is in process. The investigative team is extremely busy and need to wait 90 days. I have filed a complaint with the FTC and also with our AG.

Can someone please explain to me how this company gets access to these Visa gift cards? I don't get it. I got a $100 gift card from my job and when I checked the balance prior to using it, it said the balance was ZERO! When I called the number on the back of the card they were asking for a lot of personal information and even asking me if I had other debit or credit cards. I knew at that moment this had to be a scam. This is crazy!! This company is a SCAM.....do not purchase these cards!

totally scam, i lost my $500 i am calling help line they all scammer, i tired to call many time and fax my card and receipt to send proof but no one replying, i dont know what to do where should i log complaint against them

Bunch of scammers and liars. I will make sure all cards by this junk company removed from our stores

Got this as a christmas/birthday present way long ago (can't remember which), and never really thought to use it. I like to have money around and only chose to use it on big expenses or special circumstances... only... it never really worked... I think it worked ONCE at the theaters, but that was it. I thought it was just buggy or something and I'd just be able to call the number on the card. I haven't nor really will call, given the amount of reviews that show situations similar to mine. This thing's a fricken scam and now I have $90-100 less that I thought I had (at least I think the theater one worked).

We purchased $1500 worth of M/C gift cards from Kroger. 5 $200 cards and 5 $100 cards. These were purchased as incentive gifts. So far, all but 1 has been returned to me by the recipient stating that the cards had a negative balance of more than $100. I called the number on the card and the “customer service” rep told me that each card was used at an online trading company in California. I’m in Indiana. I told them that we had never used these cards and was told that it was my responsibility to call the online store in California myself because there was nothing that could be done. This is a complete SCAM!!

This is the worst card and customer service. I bought this. AES to use with my apple wallet and when I called to register it they said it had a fraud alert due to suspicious use when I only opened and call to register it now I have to wait 10-14 to get a new card sent in the mail before I can use the balance!!

This Company is a fraud!!! Do not buy this card!!! They will not speak with you concerning a card given to you by another person. they also charge a $2 per month inactivity fee. Stay away. There are much better Card Companies to purchase from.