Sherry M.
I called your organization to obtain…other
I called your organization to obtain the balance/status of my account. I was informed that I have a $25.00 balance and also that my card had expired 01/21. The representative suggested I go online and request a new card. I went online. The website response was the card had expired and there was nothing that could be done about it. I phoned again to report the results of going online and was told by another representative that there was nothing I could do. It appears that your company in these difficult times, gets to keep my $25.00 for no other reason, than the card expired 3 months ago.


