Premium VialsReviews of premiumvials.com

Beware of buying directly from the official Premium Vials website. I chose to purchase here to support the brand, only to find out they are selling the exact same item on their official Amazon storefront significantly cheaper with free shipping. By ordering directly from their site, I was hit with an extra $8.37 website markup and a mandatory $15.37 shipping fee. To make matters worse, their return policy forces a 20% restocking fee plus return shipping costs, making it financially punitive to return the item. They actively penalize their direct supporters while offering better prices and terms on Amazon. I will not be buying from this company again. Buy on Amazon if you absolutely must have their products, or better yet, find a vendor that treats its direct customers fairly.

I purchase a large volume of oil dropper bottles. Packages 250 bottles and shipped out 100 bottles and every bottle had spilled in the packages. I contacted the company and unmistakably my tops didn’t have the spill protection build in them so they send me new tops. I did the new top split inserters and they still spilled. I have to buy new bottles and tops off Amazon (they are amazing and spill resistant) replace all 100 damaged shipped products. Repay for shipping. Then pour out the remaking 150 bottles back into my machines and rebottle them into my new Amazon Bottles. This was a nightmare. The bottles and tops themselves were beautiful, but the quality is terrible. I would not recommend these bottles to anyone. I lost a lot of money and time.

I ordered: I ordered: 4 sets of 12 Magnetic Spice Tins & 102 Clear Spice Labels, 12 Storage Spice Containers, Window Top w/Sift-Pour. Rack Magnetic On Refrigerators, Fridges and Cabinet Doors. . . . I received: 4 sets of 12 storage spice containers, window top w/ sift-pour and 2 pages of 8 labels. I contacted customer service and was told that I got what I ordered. In my opinion, they owe me 4 sets of 12 magnetic spice tins and 7 sets of labels. Either their description of what they are selling is misleading, or they outright shorted my order and will not make it right.

We have been ordering from Premium Vials for almost 10 years. They dont give a shit about us - or YOU! (everything is fine, if you never ever need any customer service.) They always only have 1 woman who answers the phone, and claims to be the only person who works there...currently it's Amanda, and she's the worst of them all. She will claim she is the "only one who works in the office" so you can never speak with her supervisor - and she can treat you like crap. There's no info online anywhere of who owns this company. AND, fyi - you can buy everything they sell for half the price on Alibaba. Which is where they get their containers.

Awful customer service. We reached out because we were actively looking for a long-term supplier for our brand. We explained that we were already moving thousands of units monthly and preparing for major retail expansion, which would have meant substantial recurring business and long-term revenue for them. We inquired about cost, fully understanding if pricing flexibility wasn’t possible. That wasn't an issue. The issue was the complete lack of professionalism, relationship-building, or even basic interest in earning our business. The responses felt cold and dismissive from start to finish. Ironically, we likely would have still moved forward with them despite the pricing if the communication had reflected any level of partnership mentality or customer care. Instead, the interaction alone made the decision easy for us to take our business elsewhere. Companies don’t lose large accounts only because of pricing. They lose them because of how they make potential partners feel during the process. Major improvement needed in customer relations and communication.

They sent me a different jar that was taller and with a completely different stopper than what is pictured in the stock photo. The person I spoke to admitted that she has never seen the product in person and they literally shipped me a product from Amazon. They charged me $80 for overnight shipping and I received it from Amazon which means they are literally middleman shipping stuff from the Amazon warehouse. I will admit the customer service was excellent until I asked for a refund.

I ordered 288 50mg matte black glass cream jars from “Premium” Vials a few months ago. Every single jar’s paint was defective, bleeding onto my countertops, testing surfaces, and into my product. The paint comes off with water alone, hand soap, mild surfactants, moisturizer cream, so they’re not usable for anything. I asked for a refund and offered to return the unfilled jars, and when they got back to me a month later they said it was MY FAULT for not testing them better and that it was MY PRODUCT causing the paint issues, completely ignoring the fact that water alone causes them to bleed. Obviously they refused to process any refund. The broader implication is they are completely fine selling products that could harm people and get your business sued into oblivion. Take your business elsewhere.