Anne S.
Received the a broken jar and no response to replace it
1/15/24 UPDATE I received my replacement jar along with little complimentary gifts! I want to give a big thank you to Jackelyn S from Premier who has been nothing but understanding and supportive! She did an excellent job and I truly appreciate all she did for me. I want to reiterate the Premier Dead Sea Products really are very good; I will continue to recommend them to friends and family, and will continue to purchase them in the future. Thank you again Jackelyn! ----------------------------------------------------- ----------------------------------------------------- I received the 4 Milk and Honey Body Butter jars on December 9th, packed in a beautiful box. Unfortunately one of them ended up broken in the package. Three times I emailed the Premier Dead Sea US Customer Service and included pictures of the broken jar – to date I have received no response. I even called customer support once, spoke with a woman named Jackelyn S., she opened a ticket for me and asked me to email her the pictures, again, which I did – that was 16 days ago, still nothing, no response, no action to replace the product. I really do like the Milk and Honey Body Butter product and still recommend it to anyone with dry skin, as the product does absorb and make your skin feel hydrated for a long time. But I am very disappointed in the company ignoring this issue, and not replacing the $60.00 jar that arrived broken during shipping – not very professional at all, and for that experience I do not recommend buying from them.
Response from Premier Dead Sea USAJan 2, 2024
Dear Anne Sardella, I extend my sincere apologies for the delay in addressing your concern. We have received the photos you provided. Regrettably, the holiday season led to a temporary surge in customer service inquiries, causing a delay in attending to your matter. I genuinely apologize for any inconvenience caused by this delay, and I am committed to resolving this issue promptly. Kindly contact me at 866-719-2038, and together, let's work towards a swift resolution. Thank you for your understanding.



