Jhoanna R. J.
Four months of delays, errors, and zero accountability
**Title:** Four months of delays, errors, and zero accountability My experience with **Premera** and **Accredo** has been unacceptable from start to finish. After switching insurance, it took over four months just to attempt to get a prescription transferred and filled. During that time, I dealt with constant delays, poor communication, and no clear ownership of the issue. When the medication finally arrived, it was the wrong order. Instead of fixing their mistake quickly, I was pushed into another department for an “investigation” that will take yet another month. There is no urgency, no accountability, and no concern for the fact that this directly impacts a patient’s health. These companies operate in a way that feels disorganized and indifferent at best. Essential medications should not take months to fill, and errors should not take weeks to correct. If you have any choice in your insurance or pharmacy provider, avoid this combination. This has been one of the worst customer and patient experiences I’ve had.