Kenneth W.
Do not recommend this business
I would not recommend bringing your vehicle to this shop for repairs based on my experience. In April, I brought my 2015 Nissan Frontier in to have the transmission replaced. Initially, communication was fine, but problems arose when it came time to pick up the vehicle. I was never informed that a check engine light had come on following the repair. My wife picked up the vehicle, and only at that time was she told there was a check engine light on—supposedly related to an O2 sensor. She was not knowledgeable about the situation and drove the vehicle home, unaware of the potential issue. In my opinion, the shop should have contacted me directly and should not have released the vehicle with a new check engine light that was not present prior to the repair. I had to pay out of pocket to have the O2 sensor issue diagnosed and resolved by another mechanic. Two months later, I noticed a transmission fluid leak coming from the area between the transmission and the transfer case—again, an issue that did not exist before the transmission replacement. I brought the vehicle back under the shop's stated 2-year/24,000-mile warranty. However, I was told that if the leak is determined to come from the transfer case, the warranty would not cover the repair or even the diagnostic labor. This is disappointing, especially considering that the vehicle had no such issues before being serviced by this shop. Additionally, when another mechanic inspected the transmission replacement, he noted that the exhaust was split into three parts during installation. The shop should have notified me of this prior to the repair. In summary, I am not confident in the workmanship or warranty support provided by this shop. My experience has been marked by poor post-repair communication, lack of accountability, and inadequate warranty coverage. I suggest exercising caution before having major repairs done here.