PortraitwReviews of portraitw.com

I purchased two gift train present boxes for my daughter’s birthday and they never came. I contacted customer support several times and they kept saying “we have contacted the shipping company” but they couldn’t provide a tracking number or a delivery date. They refused to issue a refund even a month later, after my daughter’s birthday came and went. I filed a dispute with my credit card company and changed my credit card number. Clearly a scam.

Purchased off Facebook some bras on April 5th and emails showed incorrect tracking (from Italy but this company is in Shenzen, China) and said my product was delivered May 4th and it wasn't. I checked my cameras and didn't see any delivery. Contacted the seller and only after I put a claim in with PayPal did they confess they gave me wrong tracking and gave me new tracking and said to go to post office so I did and post office showed package was delivered so I put a claim in with USPS and they denied my claim also since package showed it was delivered even though it wasn't. PayPal sided with the seller and not sure why they didn't research this further. This needs to stop and not sure who but someone needs to take this Portraitw off the internet but they will just change their name. BBB and many websites show this company Portraitw is a scam. I even purchased insurance which didn't help. Emails showed incorrect cost then what PayPal charged. DON'T BUY FROM THIS COMPANY!!! I am going to continue trying to get a refund and this time I am calling PayPal and I have reported this company to another scam website and I am going to continue reporting this company until they are taken down and maybe I will eventually get my refund!!!!

Ordered some "wide leg linen pants". Received something absolutely not as pictured, 100% polyester. Crappy construction. When I complained, they said I could return it to China & pay big charges, or they would refund me $4 & keep the POS merch. WARNING!

I purchased items April 5, 2025. I never received my purchase even though customer support said that my detailed tracking showed items delivered April 22, 2025. I have watched camera footage of my mailbox (April 20-27, 2025) and have not seen any packages delivered on those days. I contacted portraits via email and was told to call the local post office to check with them. The post office has no undeliverable items at their office. This is very devastating. I do not understand how this could have occurred from such a trusted website. I’m not sure what can be done at this point.

Absolute scam.The products were garbage.Available on Temu for $2.Asked for a refund and they fobbed me off. Don't go near them!

I ordered 6 wrist wallets.. when i got a notification that they were delivered , they were not.. when i notified the so called company, they kept saying check with my post office.. furthermore they charged my account more than what the order was.. beware of the fake company..what a shame they are so desperate they have to rip people off..😡

I bought 6 of the wrist pockets for our cruise group going to Alaska. The picture of the product showed that a cell phone would fit. A cell phone absolutely will not fit. Cash, folded x4, & a credit card or 2 will, but nothing bigger. When I contacted the company, they pretty much said, "sorry, not sorry".

This company is disgusting I have nothing good to say about them . They are not an American company , they are in Shenzen in China . Yes they accept returns but the cost of tracked postage is more than you paid for the item . After weeks of emailing , PayPal finally won the case for me and I received a refund . Beware that you are shopping in the correct currency as they don’t show you the currency in your order or trolley ! Not even at checkout , so it’s a surprise when you $5AU item ends up costing $21US