PORTMANTOSReviews of portmantos.com

I placed an order for a backpack on Oct. 3 and received the order confirmation immediately stating that I will hear from Portmantos when the item is shipped. I waited until Oct. 15 without hearing from them. I sent them an email inquiring about the order status. 1 day after, on Oct. 16 that I got an email saying sorry that the item I ordered was damaged and since it was the last one, they could only send me a different one with different colors. However they didn't give me a link to the new ones so I can view and decide to take them or not. I replied right away with the request to send me the link to the items in stock. Today is Oct. 17 and I haven't heard back from them. How can a business take 13 days to find that the item ordered was damaged? How can they not contact the customer sooner than that, regardless of reason? How can they take that long to respond to customer's inquiry/request? I think this is the first and the last time I buy anything from this store.

Very poor company. I ordered a $215 piece of luggage by 2 day shipping. I received no communication, but 5 days later, I received a red $10 neck pillow and was billed $215. I immediately returned the wrong item sent and canceled my order. I then left for my 2 week trip (for which I had ordered that luggage). When I got back, apparently Portmantos decided to ship something else to me and it sat waiting at the post office for over two weeks before I went there and refused it. They continue to refuse to refund my $215, despite all this mess. It has now been over a month and they continue to say they are waiting for something. What?? Very unreliable. Remove review

Bag arrived with loose stitching which I noticed on first pack. I was told they didn't offer any help or refund after it was used. Just not helpful at all

I ordered a 3 piece matching set of Ted Baker luggage (one was ordered through Amazon, but the order was filled by Portmantos). they only shipped 2 of the three pieces. one of the two pieces they shipped was from a different set, and I returned it to Amazon and the return was processed by Portmantos. I canceled the piece that did not ship and also returned the 2nd piece that I ordered from the portmantos website, but they claimed to not receive the item even though the shipping said it was received and never refunded the amount. I had to dispute the charge.