PORTMANTOSReviews of portmantos.com

The site advertised luggage as available. After my purchase, I got an email stating they did not have the luggage in stock. As of today, their website still lists it as available.

I ordered a Timbuktu suitcase in a certain style and received the wrong style. Tried calling and got a voicemail as well as emailing with no response. I also paid for FedEx 2 day shipping since we needed the bag for a trip and paid extra for the bag and shipping and came via UPS Ground. I could have ordered the same bag from Timbuktu and received 10% off. Very disappointed in their customer service and lack of response.

Absolutely the worst experience. I wish I could give no stars. Bought $ 800 Worth of Briggs & Riley cases which they say were delivered even though I was home all day and received other documented packages from Amazon. Even in the ups description it describes it as a 10LB package. They refuse to answer any of my calls or emails. I am out of pocket and left bag less. NEVER DEAL WITH THIS COMPANY AND CHECK OUT ALL THE OTHER AWFUL REVIEWS ON AMAZON. How do they get away with ripping so many people off?

Couldn’t get my refund after I cancelled my order. Had to involve PayPal.

Ordered a Tumi backpack as a gift, everything goes through smoothly until.... the order gets cancelled a few days later. If you’re out of stock don’t take the order. Very disappointed

They do not keep their inventory updated on their site and only noticed the item I ordered was no longer available several days after I purchased.

After my purchased was confirmed I was sent an email telling me the product was damaged and that it was the only one left. They said they would credit my account which has not been done yet.

I purchased an expensive handbag from Portmantos on October 17, 2018 through Amazon, and started using it in mid-November 2018. Today, the handle spontaneously detached from the bag as I walked from my car to my office. It cannot be repaired. I contacted Portmantos, and they refuse to replace the item because I received it "almost 2 months ago." This is unacceptable. BAD BUSINESS. DO NOT PURCHASE ITEMS FROM THIS COMPANY.