Lianne H.
If possible I would have given this 0 …
If possible I would have given this 0 stars. Do Not order here! I made that mistake, without checking reviews.. we ordered a pool more then a month ago. (Talked to shaun on the phone) We didn't receive a confirmation, so I called back the next day and gave my email address again.. Shaun said he was going to email the confirmation that day. After 2 days I called back and gave another email address, because I hadn't received the confirmation or tracking information. Still no response. After I called 3 times (and gave 3 different emailaddresses) my husband called. Shaun promised to send the confirmation, but didn't do it until may 20. (We ordered the pool on may 8) I called 4 times to ask when the pool was going to arrive. Each time Shaun told me that the pool would ship that day and he was going to send tracking info. We planned a vacation on may 27, so when the pool still hadn't arrived, I called Shaun again. A week earlier he had told me the pool had shipped and was going to arrive on may 24. I called Shaun to ask about the tracking info and he said he was going to delay the shipment until after the holidays.. BUT a week earlier he told me he had already shipped the pool. I Emailed 6 times and received a confirmation each time, but never a response. Shaun doesn't call back, didn't deliver the pool, didn't reply to email and never send tracking information. (This was a $1000 pool) When I didn't received tracking info after 35 days I emailed them one last time and told them I wanted the tracking info that day or would cancel the pool and report them to the BBQ. Suddenly they were able to respond! They said we were flagged fraudulent and they had cancelled the order. This was never communicated to us and there is no reason for this. I dont understand why they need 35 days and lots of emails and calls to tell me this, while they told me several times the pool had shipped. If there was something wrong they could have contacted me by email (they had 4 emailaddresses or phone) I Googled the company and found lots and lots of bad reviews and several company names. (Poolsinc, poolsetc) Shaun telling them to contact the supplier and call back, but he never does. Save your money and time and order somewhere else. The costumer service is very bad. If I order a $3 the shirt from China I get tracking info, but at poolsinc I didn't receive it. Shaun said several times the pool had shipped, but it hadn't, so that was the reason he couldn't send the tracking info..