Donna
Pools inc.com came through in this pandemic!
On May 22, 2020 I ordered a gorilla pad for my above-the-ground pool install. When I ordered it, it said ‘3-8 day shipping.’ I received an email invoice upon placing my order. I then heard, ‘nothing’ for 4 days. My invoice kept stating’ unfulfilled’. On the 5th day I called in a panic, that I have been duped. I was on hold for 36 minutes listening to,”Don’t worry, be happy.” Over and over! Finally, Debbie answered. Debbie said,”She’ll call over to the warehouse to check on my order and she’ll get right back to me.” She did call me back on the 6th day(May 28) and left me a voicemail starting,”My gorilla pad had shipped and here’s the tracking info.” My invoice online still stated,‘unfulfilled’. I logged into fedex and she was right! It was shipped from Ohio. It was delivered on May 30, 2020 at s as approximately 2:00pm. Exactly 8 days from placing order!! I was truly worried after reading some reviews but, I have to say, I’m very satisfied! Give everyone a break right now, under these circumstances! Thank you!!