PoolDawg.comReviews of pooldawg.com

I would give negative stars if possible due to nothing but customer service. On 6-3-26 i purchased a cue for my wife. Called in before i made purchase to ensure it will be here before the 10th. On 6/4 i look for the first time for est delivery. Ups states due to a issue a delay occured. No date of delivery,nor location provided. I email customer service explain the issue and ask if when they shipped if shipper provided the est and if so please lmk. So i get a response. They have no idea and cant find out now. But tomorrow afternoon the 5th of june. Call rhe number snd let them know and they will reach out to a rep at ups they have contact info for. Still im not even mad At 330 on the 5th. I check no change. I am east coast i call the number Employee steve answers i explain im callin in to see if a update of my recemt purchase. This is all im allowed to say before a man booms his voice jesus you gotta give it time Your on new england thats 4 days be patient jesus. I was like excuse me. At this point im done with the man child amd tell bim put the owner, ceo, supervisor. Anyone that supervised this tool named steve. He tells he has no boss. Please. After asking 5 more times and ignoring anything mc says I finally get his supercvisor. Christian Funnt the same one who sctually told me to call did he fix the issue. No the mofo doubled down saying none of the man child temper tamper occured. Even when i offered to send him a email of my cctv system and records audio and video He refused. I tell him im done. Cancel my order. Refund me. That was the fifth. Of june its the 13t lh the funds are still not returned. I opened a case with visa for refusual to follow required policy for issue of returns. I decided im not done I track dowm the ceo email Keven. And send him all tbe details and ask him to issue rhe refund.and offer the email with cctv file so he may witness his all stars in action. He doesnt even say yes or no. Does not process refund only says heres a free 25 dollar gc for a peace offer. Dude must be thick i spent almost a hunded more buying the same cue from a diffent retailer To not deal with these guys. I have now paid for 2 cues and the refund is not evem processed at sll but my new cue for my wife will arrive monday My refund Visa will go after them now Dont let this happen to you. Go anywhere else. Your not valued. Your a number

On or about April 12, 2026, I bought bag of 12 screw in cue tips, $30, total over $40 with insane shipping and taxes. Several tips were obviously old, they were warped, some 1/2 a tip and cracked .useless crap. Multiple contacts/emails never responded to . Filed with BBB, stay away from these bums.

I purchased a $721.80 Lucasi Custom pool cue from this company on 12/29/2025. It was delivered about 6 days later. I took it out of the box and hit about 9 balls with it. I have my own pool table at home. After a very close examination of the shaft, I found a very small defect/flaw just above the LC letters. That is where the lamination ends which only extends about 3 1/2" from the connection end. I could feel it and looked at it with a magnifying glass and could see the top edge starting to peel away from the shaft, other people saw and felt the same thing. Granted, it was a very tiny flaw but it should not have been there. I also bought a carbon fiber shaft for it on 12/30/2025, when I received it, I put it on the LC butt and hit about 20 or so balls with it. I really liked the way it felt and I wanted to keep the cue butt and send back the wood shaft that it came with but the company, Teddy told me that they could not just take back the shaft because they were a unique match. OK, no problem, so I sent everything back and asked for a full refund. I talked to Steve about it and told him about the defect, I had sent Teddy a picture of it showing exactly where it was. When Steve took it out of the box, he said he and 2 other experts looked it over and could not find any flaw or defect, so he refused to refund all my money. They did refund all but 10% of the total for RESTOCKING fees. Since the carbon fiber shaft only cost $449.10 there should not have been any restocking fee as per their own NO HASSLE return policy but they charged me anyway. I will NEVER purchase anything from them again and I cannot reccommend them.