Janet and E.
Communication is Key
The communication between Yuri and his partner with us was excellent. Whether through email or via phone, they were always available to answer all of our questions right away. We live in Hawaii, and were a bit hesitant to have our stainless steel floating shelves done without having ever seen their work in person. Our order took a bit longer than we anticipated. Since we had a mix of custom and non-custom pieces, we appreciated Yuri's honesty and his suggestion that to insure that the finish matched, we wait until our entire order come from the new inventory made with their new equipment.
Response from PonomaMar 26, 2024
Aloha, Janet and Ed! thank you for your feedback, we actually changed the brushing depth and therefore recommended that you order all the shelves together from one batch, but now the previous batch is sold out and we can freely combine them together. The humid oceanic climate of the Hawaiian Islands is not a threat to our products; they will delight you with fresh shades of brushed stainless steel for decades. Best, Ponoma



