PomelClothingPomel is a retail experience created for fans of all things Japanese lifestyle and culture. We carry exclusive and unique apparel, accessories, and more. At first, Pomel was a way for us to express our love and art in the form of Anime styles.After discovering that our friends love the designs, we created our own shop to create one spot for all anime fans to find cool anime goods, and take this project to the next level to share this Sugoi experience with all Anime and Manga lovers.Customer Service Email: [email protected]
PomelClothing (pomelclothing.com) has 105 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Showing 27 reviews with 1 star · Clear filters
J
Ordered 2 shirts. Absolutely terrible quality and the fit does not make sense its like a box. The designs are very poor resolution and the shirt looks like it's worth $1 at most. Scam do not buy their stuff!!!!!
Response from PomelClothingFeb 21, 2024
Hi there, Thanks for the very honest reply, however I was not able to find any order with your name or email address. Are you sure you're on the right place?
Collin A.
Company claims to have a 7 day refund policy but refused to honor it after I received products vastly different than what was pictured on their website. They essentially digitally altered all of their products and scam people. I had to dispute the charge and file a consumer complaint.
Response from PomelClothingJul 22, 2024
We appreciate your straightforward feedback. Thank you for helping us identify areas for enhancement.
Ljd
I got two Chainsaw Man hoodies. The quality of the hoodies are terrible and nothing like they show on social media or product photos. The fabric is thin and shiny like costume fabric and the design is just a vinyl ironed on terribly into the hoodie. One of them is bubbled out and not adhered correctly. The price tag does not reflect the quality whatsoever. Customer support ignored me and when I tried to reach out on social media, none of my comments showed up meaning they are most likely filtering all comments for review. My one-star reviews were never posted on the site. They won't let customers post honest reviews and hide the bad quality behind good product photos, videos, and moderated reviews. I do not recommend buying anything on their site Update 2/22/24: It has been literal months but the company has tried to take my review down twice now. I am assuming this is in hopes I would have lost the evidence of my order by now. Just another reason not to buy. They do not respect their customers
Response from PomelClothingJul 22, 2024
Thank you for your candid review. We are grateful for your feedback and are committed to making things right.