Mike
Horrible customer service
Ordered two shirts 3xl received shirts so small I couldn't fit them over my head when I requested to return they advised all sales are final and pretty much told me too bad awful company

Pomel is a retail experience created for fans of all things Japanese lifestyle and culture. We carry exclusive and unique apparel, accessories, and more. At first, Pomel was a way for us to express our love and art in the form of Anime styles.After discovering that our friends love the designs, we created our own shop to create one spot for all anime fans to find cool anime goods, and take this project to the next level to share this Sugoi experience with all Anime and Manga lovers.Customer Service Email: [email protected]
PomelClothing (pomelclothing.com) has 105 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Showing 27 reviews with 1 star · Clear filters
Mike
Ordered two shirts 3xl received shirts so small I couldn't fit them over my head when I requested to return they advised all sales are final and pretty much told me too bad awful company
Nyx M.
Quality was not up to par for the price. Graphics are low quality and look like cheap iron ons from Walmart. Extremely disappointed in this and no refunds? Kinda scammy.
Marsha P.
Buyers beware! The quality is worse than SheIn. The sizing is a joke. The sizes are more for toddlers than adults. Should of read the reviews before making a purchase. I don't recommend buying any shorts from this company unless it's for your 2 yr old.
dawn
HORRIBLE company. Scammed me totally after I contacted them atleast 3 times where they told me UniUni couldn't deliver my package and made me go on their site which doesn't work at all. After that they totally drop me after I sent another follow up email last month or so asking for a refund to no avail. DO NOT BUY FROM THESE PEOPLE
Response from PomelClothingApr 25, 2025
Hi Dawn, Thank you for reaching out to us. I am sorry to hear your disappointment. Upon checking on your order, I was able to see that the order was indeed delivered via UniUni and that the courier also provided a picture to proof that the package was left at your shipping address. Unfortunately, after the package is delivered, we do not take responsibility for other events such as theft... Again, we apologise for the inconvenience this has caused and hope you understand out limitations on the matter. Best regards, Bernards Larson Pomel customer service advisor
Jeff W.
I received the wrong size as well as it being dirty. They have me a UPS tag so that I could send it back to them for replacement. I contacted them again when I sent the return back. They claimed that: 1. The ticket was closed and they couldn't do anything about it. 2. The return would not be accepted by the shipper or their return department. I have confirmation from UPS that the return was delivered to them but they will not respond to my emails any longer and will neither return my money not replace the product that they said they would. Don't buy anything from this company. Beyond the terrible customer service, the clothing was very poorly made and not worth the price I paid for it.
Christian A.
The worst clothes I ever bought. 50 dollar pair of shorts made of plastic with stickers on it. Customer service was rude the ignored me when I asked for a refund
Response from PomelClothingFeb 27, 2025
We’re truly sorry to hear about your experience. We appreciate your feedback and will use it to improve our service. Please reach out to us so we can make things right!
Tyler W.
Pomel purposely posts reddit comments and other sites like this to trick people into buying their clothes. You can get literally every design they sell on Ali Express same quality and everything they're just reselling it at a quality merch premium. If you have the time report them to Viz Media and Studio Gaga for using their licensed work.
Response from PomelClothingFeb 27, 2025
Thank you for your honest feedback. We’re sorry for any inconvenience this may have caused. Our team is actively working to improve, and we’d love the opportunity to make it up to you.
Philipp S.
Quality is terrible and that at a ridiculously high price. 57 EUR for a hoodie that is purely synthetic, thin, stinks, and generally makes me doubt that it survives the first wash. The shops offers no returns as it states "every sale is final except there is an error on our end".
Response from PomelClothingFeb 27, 2025
We’re sorry to hear that you weren’t satisfied. We take all feedback seriously and will work on making improvements. Please reach out so we can resolve this for you!