Matt M.
Great customer service to make an order right
Great customer service. My flashlight is super bright but the reason for only 4 stars is that the o-ring inside the lens came undone and was floating between the led and the lens after only the second day of owning it. Not a great start. But they made up for it in their customer service. They made it right right away. They responded the next day and sent a new one to my door free of charge. That is great customer service!
Response from Police Security FlashlightsAug 23, 2023
Thank you so much for your review of our product, Matt! We always strive to provide the best customer service possible, and we're thrilled that you've been enjoying the brightness of your flashlight. We're sorry to hear that it took a turn and wasn't living up to expectations—but we're happy to hear that we were able to make it right for you. It only makes sense when customers invest in an item, they should get their money's worth in longevity and reliability. Our team was happy to be able to provide a replacement quickly, and we hope any future products from us will exceed expectations. Once again, thank you for taking the time to leave this thoughtful feedback. We appreciate it and all the support you give us through being a loyal customer! Regards, Stacy