Manufacturer of automatic pool cleaners, waterfalls, chemical automation systems, and accessories for pool and spa. USA.
Polaris Pool Systems (polarispool.com) has 2 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Brandon C.
Use any other product for cleaning your pool. Polaris customer support is horrible, their customer support is near non-existent for basic services. For such a large company, I've sat on hold multiple days, each time the phone system has hung up on me and I've waited once for 45 minutes on hold with no support. Their email support has also not responded in days. Absolutely horrible.
Senior
Recently I had an issue with my Old PB4-60 Polaris Booster Pump which needed to be Replaced. I wanted a Quality Product so I did NOT Buy it from a Different Third Party Company. I choose the ORIGINAL POLARIS Company to buy it from. On 25 JULY 2025 I Purchased a New Polaris PB4-60 Booster Pump and RIGHT AWAY it was Leaking Bad between the Volute and the Pump Motor on the very FIRST DAY. This Leak was NOT caused by poor installation due to the FACT that the actual location of this Leak is (ONLY) from the area assembled by the Polaris during the Manufacture process. Additionally, afterwards I searched the Reviews for New Pumps Leaking and the results States: Based on the product reviews, some customers have reported issues with leaks at the volute location of the Polaris PB4-60 Booster Pump. This seems to be a recurring concern, as multiple customers have mentioned experiencing leaks in this specific area. This Polaris Manufacture PROBLEM is UNSAT. Also if Polaris cared about the Customer Reviews they would Reply to the Negative Reviews from Customers which they do Not Reply.
