PodbeanReviews of podbean.com

You resolved my question quickly and clearly. Thank you.

This was the first time I had to contact Podbean Customer Service. It was easy to submit my request for help and they responded quickly and accurately to my question. They even followed up with 24-hours to ensure I was satisfied with their response. I've been in the customer service business for many years and this was an absolutely fantastic experience. I'm glad to be part of the Podbean family.

Really quick and specific help. Got the issue resolved easily. Thanks!

Quick response to my inquiry, and equally quick resolution.

Support cleared up what was not clear about their membership plans, and pointed me to the plan that was right for me.

'Had to email podbean a "DMCA takedown request". Fast and professional response back from the Podbean Customer Service team.

My time was frustrating because I was not tech savvy. I am old and my vision is marginal. Put it together and it means I have to work harder. One issue I had was not knowing to proof view my videos before uploading. Several had problems bad enough that they will need to be redone. A second issue was the “delete” txt was too faint and I could not locate it. Also, I misunderstood the path to edit Description. If there is anything I would urge you to consider it would be to be willing to deal with chat much more than the usual “see our Video”, because sometimes we don’t know how to describe well enough to know which video would help. Since there is no phone link, chat is next best. Don’t shut it down too soon- it might take time to figure out answers. Chat folks did good. Responses by email were good. Always assume it is a no-techie, old and half-blind that you are dealing with. I would suggest a boiler-plate prefabrication for subscription, patron,donate, and whatever other category with the action buttons already there. Stripe might do prefab too, but they were very good to work with. Honestly, I went through enough courses to have earned a second doctors degree- over 370 semester hours, and I never struggled with that as much as I did with this project. TIP for greater success… figure out how many interested parties started and gave up. Calculate the potential losses and decide if they are large enough to justify doubling your Support teams. Somebody look at a few of my episodes, like “School Shootings” Blessings on the Team!! Bob Donohue

Excellent site and service