PodbeanReviews of podbean.com

Some very handy features but not the best UX and UI

I didn’t like the way that Support gets back with you right away. First they send you a ticket number and then they’ll send you an answer to your problem. What I didn’t like was that it took several emails to resolve the issue I had when it could’ve been done in one. I would try their solution, then email them again, then they send me another solution, and links to support articles, which at times were not very clear. Through trial and error and using their suggestions I finally solve the issue. Kudos to them for being very communicative.

My site, dharmapunxnyc.podbean.com has been hosted by podbean for 15 years; quite suddenly, without notification, the site removed 20+ audio files, removed the paypal button, removed the masthead... while the files were restored after pleading with customer service, I cannot say the site cares particularly about the financial survival of a small buddhist podcast.

I've been with Podbean for almost a year and they have always provided good customer service and prompt responses. Originally, I posted the review above with 5 stars. However, Podbean just charged me for an auto-renewal of my account without the courtesy of any advance notice. As there was no notice, and hence no opportunity to change my method of payment, (or consider if I may have wanted to switch hosts) they've come down a notch. From my perspective, it's an egregious lack of professionalism to apply a charge without providing advance notice.