PodbeanReviews of podbean.com

Shocking and belittling customer service. No help, billing and storage "resets" are not aligned, they happily take your money, but do not provide the service. This has resulted in over a weeks delay in trying to upload our bi-weekly podcast, stopping all momentum we had in its tracks. The automated message is simply "UPGRADE", but in reality we have already paid.

I rarely leave negative reviews, but my experience with Podbean has been incredibly frustrating. After spending a full year on the platform without ever needing support, the first time I actually needed help—with a billing issue—I found there was no real support available. What started as a simple issue—being charged for an annual plan when I intended a monthly subscription—turned into an ongoing dispute with no clear resolution. I made multiple attempts to resolve it, including working through my credit card company to dispute only the annual portion while still paying what I believed was the correct monthly fee. Instead of working toward a fair solution, my account was locked unless I withdrew the dispute and agreed to the annual plan I had originally questioned. This left me unable to access my own podcast content unless I complied with terms I did not agree to. Equally frustrating is the lack of access to a real person. All communication is handled via email, which made an already stressful situation feel even more drawn out and impersonal—especially when you actually need support. As a creator, you don’t think much about support—until you need it. Unfortunately, when I did, Podbean wasn’t there. I’m now in the process of moving my podcast to another platform. I hope this isn’t representative of every customer’s experience, but I can only speak to my own.

Bekomme nun Spam Mails von denen, dabei kenne ich die Seite nicht! VORSICHT! Update: Nun werde ich noch mehr belästigt, ich weiß nicht woher die sich meine Mail eingekauft haben, aber sie spamen weiter und lassen mich nicht in Ruhe. Zudem wollten die über Trustpilot meine Handynummer und vollen Namen haben. Seid bitte vorsichtig bei denen!

Difficult to cancel. I tried to cancel before trial and I couldn't figure it out in time just to get it cancelled and fired from a job because I couldn't get the money back. If they cared they would have seen I didn't even use it. It was also for 39 bucks and I don't remember seeing anything about the no refunds policy. So now I'm out 1000 for a big project I couldn't finish for a client because they took the money out of my account. I can't pay my rent over 39 bucks. It's silly right? I can't get food over 39 bucks. Silly right? Lost a job over 39 bucks. Now everything else is about to be gone. Over 39 bucks And. Ridiculous cancel policy that you have to click and click and click to find.

Could not figure out program. Said is was all in one easy to use for beginners. That's no true. After two hours of nothing but frustration. I wrote them and asked to cancel and get a full refund like their website or internet said and was told NO REFUNDS. Cancel before the next month or they will continue to take money out! I feel that this is unethical and they should be investigated for fraud!

to add insult to injury, after my review they asked for further details, I sent them as requested, and they disappeared again :D now I read that they're based in las vegas... well, this says a lot :D ;) #no250 venezuela make us dream!

I signed up, but the emails were irritating and irrelevant to me. It then took my precious time to unsubscribe from the buggers! 3 times, failed. I had to get in touch with the support team and cancel my account to stop them from emailing me. I can get (and make) podcasts elsewhere, thank you 🤬😤

I signed up only because my instructors were supposed to host a podcast here, but it never worked. When I went to cancel, I was denied a refund for being one day past the free trial. Leslie in customer support and Melody in billing were completely unhelpful, offering no flexibility or real solution. I ended up paying for something I couldn’t even use. This kind of rigid, customer unfriendly approach speaks volumes. I’d avoid this service, there are far better companies to support that offer better solutions when things don’t go as expected. Update Dec 2nd: I reached out to podbean customer service and unfortunately there response was a front to seem supportive, but it has been found to lack intent. Not good customer service by any means.