Cynthia N.
Top tier customer service
When it came time to upgrade for my 15 year anniversary I would never have thought I would have ended up choosing a company online and a product unseen. However, from the moment I first made contact the service was top notch. Renee was amazing to work with and would respond to any questions within the same day and even after hours! As this was a custom piece you can trust I had many many questions! She took pride in her job and you could 100% tell from the service she provided. There was a small hiccup along the way as the Diamond I selected unfortunately wasn’t available (this happens from time to time and I already knew this) and Renee reached out immediately, not only to let me know but to advise her and Kristy already had a solution which ended up as an upgrade! I would hands down recommend them. I was updated every step of the way and 100% taken care of at every step. Couldn’t recommend more. My ring is absolutely stunning and I will now be purchasing a wedding band from them in the near future!
Response from Plum DiamondsFeb 6, 2024
Cynthia, you were a joy to work with and we would welcome you back anytime! The time and thought you put into this review is very appreciated, it means so much to us! We hope you enjoy that ring in for many many years and we are honored you chose Plum to make it!



