plumbingoverstock.comReviews of plumbingoverstock.com

I ordered a tub. The listed ship date passed, so I called to check on the order. They said, "It's complete, it's packed, it will ship in 2 weeks." Huh? So I followed up in 2 weeks and it still hadn't shipped, and got the run-around, "The 2 weeks was an estimate." I pressed and pressed for a definite ship date but did not receive one. Only after I requested a refund did it ship. When it arrived, it was not as ordered. They hardly responded to my complaint until I disputed the charge through my credit card company, and in the end "proved" that I had ordered it incorrectly because of their convoluted options. If you choose to order from this company, do not expect it to come on time (or at all), do not expect it to be as you ordered it, do not expect any degree of helpful customer service, and do not expect to save money.

Do not order from this site as a retail consumer, unless you want to loan a company money for a few months while you don't-get your product. Like others, I placed an order in January...waited...waited...requested a refund...waited...waited...and only when I filed a BBB complaint was a refund issued. Basically, they're con artists with a plumbing products website.

Avoid this company at all costs and save yourself some trouble. They don’t provide lead times upfront and never update you on the status of your order. After 3 months of waiting, when you ask for a refund, they say you’ll be charged a very high penalty (after waiting for hours and hours on the phone). So they just take your money, use it for their purposes, and don’t delivery the goods while providing terrible customer service.

Never shipped filter until I filed a complaint through Visa. Never responded to multiple service inquiries.

HORRIBLE. Bought a soap dispenser that has not shipped for 8 weeks. DO NOT BUY FROM PLUMBING NOT IN STOCK.

Ordered over 10k in supplies and its been 3 weeks still has not shipped. Have sat on hold over 8 hours in the last week and no one answers. When they finally did they just give excuses and no solution.

I ordered a soap dispenser on 2/21/2026. The status said shipped, but it had never shipped. I have contacted customer service 4 times over the past 8 weeks and get the same response. “We will put in for a request for reimbursement. That will take approximately one week. Following that we will take 7-10 business days for your refund to show up.” Seriously, I think this is a scam. It is absolutely work the FTC looking into this operation.

Do not purchase anything from this company. They should be called Plumbing Not-In-Stock. I purchased an expensive Body Glove water filter on their website. After 10 days of no shipment, I contacted their customer service via e-mail, only to learn the filter was not in stock. I waited another 40 days and nothing. I requested a refund and was told it would process. That was 15 business days ago. It's been over two months since I placed my order and I've got no filter and no refund.