Ken O.
Helpful support, customer-friendly policies
I bought a wetsuit from this company and it did not fit. I had a pleasant conversation with the customer support person, who advised me to buy a different model and size, which did fit (though it was more expensive). I sent back the old one and received a full refund. Most impressively, the original wetsuit had come with free shipping, and when I returned it there was no hassle about that. I just got back everything I'd paid. Too many companies nowadays have "free" shipping until you return something, at which point they don't refund the hidden shipping charge. It's nice to deal with a company with honest, customer-friendly policies.