Plants4homeReviews of plants4home.com

Response from Plants4homeMar 29, 2025

This review is simply not accurate. The customer’s order was shipped within a week — exactly as promised — and we have tracking to confirm it. No part of this order or transaction involved anything remotely close to fraud. We understand the internet can sometimes invite wild accusations, but we run a real, family-owned nursery committed to delivering healthy plants and honest service. We work incredibly hard to get orders out quickly, respond to customers, and make sure plants thrive once they arrive. For anyone reading this: yes, we’re real, and yes, we stand behind everything we sell. Our team is dedicated, responsive, and proud of what we do — and the vast majority of our customers know that firsthand. —The Plants4Home Team

Response from Plants4homeApr 4, 2025

This review is inaccurate. The order in question was processed, shipped, and delivered. We take accusations like this seriously. We're a legitimate, U.S.-based nursery that ships thousands of plants every year to satisfied customers across the country. It’s unfortunate this customer filed a public complaint before giving us a chance to help—especially since the order was fulfilled. Since this review was posted, we’ve improved our communication and tracking systems even further. We’re always here to help if there’s ever a problem, and we stand behind every order we ship. To those reading: we are not a scam—we’re a small, hardworking business, and we’re here to grow gardens, not drama. —The Plants4Home Team

Response from Plants4homeApr 4, 2025

This review is entirely inaccurate and appears to be a case of mistaken identity. We are Plants4Home, an independent nursery based in the United States, and we have no connection whatsoever to any company named “Planthomelife” or to any operation based in Europe, the UK, or China. We do not sell “trugs,” we do not advertise to UK audiences, and we do not process payments in pounds sterling. There is no order in our system matching your name, timeframe, or products described. It's deeply frustrating that Trustpilot continues to allow demonstrably false and misdirected reviews like this to remain on our profile, especially when it damages the reputation of a small, unaffiliated business. Trevor, if you were scammed, we sympathize—but it was not by us. We urge you to double-check the business you actually ordered from and direct your complaints accordingly. Plants4Home is committed to serving real customers with honesty and care, and we stand by that. —The Plants4Home Team