PLAEReviews of plae.co

Color was faded and there were grease stains on the shoes when they arrived. I’ve tried every way to get in touch with Plae shoes customer service to return/replace, and they haven’t responded at all. In fact, their return portal is nonexistent. Buyer beware. Scam.

Ordered 3 pairs of shoes on sale. Looked very carefully to confirm I could easily return if needed. Website indicated anything not final sale offered free returns. Come to find out that anything NOT full price is non-returnable. Now I’m stuck with 2 pairs of shoes that will not work for us. Buyer beware, this is a scammy deceptive company that I would steer away from at all costs.

Once my children outgrew the soft-soled crib shoes, I struggled to find a shoe with a flexible sole so their feet would still grow optimally. It was at a park I saw Plae shoes and asked the parent what they were called. We've been been buying them ever since - and my youngest two have worn them exclusively as sneakers since being able to walk!

Buyer Beware that you can only return/exchange shoes if you pay full price. For a product that is very dependent on sizing and can only be purchased online you have to allow for exchanges or returns if the product does not fit. I ordered a pair of shoes based on the site's size recommendations but upon arrival they were too small. I was informed that because they were purchased during a promotion (not clearance or final sale) they were not eligible for return or exchange. Had I known this when ordering them I would not have taken the risk. I wasn't even expecting to get free shipping to exchange them but I should be able to exchange them for the proper size. Unacceptable customer service for what I had hoped would be a great company.