PlacidWay Medical TourismReviews of placidway.com

Response from PlacidWay Medical TourismOct 17, 2024

Dear Taya, Thank you for your feedback, and we’re sorry to hear that you found our communication overwhelming. We genuinely strive to be supportive, but we understand how constant follow-ups can feel excessive, especially after you’ve made your decision. Since your review, we’ve made improvements to our communication practices, ensuring we provide helpful information without being overbearing. We want to strike the right balance between staying connected and respecting your space. If there’s anything further we can assist you with or if you’d like to share more about your experience, please feel free to reach out to us at [email address or phone number]. Thank you again for your input—it helps us become better! Warm regards, PlacidWay Medical Tourism

Response from PlacidWay Medical TourismSep 9, 2019

Hi Dr. Aldhezat, Greetings from PlacidWay! Thank you for writing your feedback. While we appreciate you taking the time to do so, we wanted to take this opportunity to address the issues you mentioned in your review and air our side as well. May we ask which specific service were you unsatisfied? Having been in the medical tourism industry for 12 years now, we take great pride and put the most value in the quality of customer service that we provide, hence, we ask our customers to contact us directly for concerns so that it may be resolved accordingly and promptly. Please understand that the recent decision of PlacidWay towards your center was taken based on compromised trust in our medical tourism partnership. Unfortunately, we are unable to extend our support anymore given the untoward and concerning circumstances of your center raised by the patients themselves. With regards to supposed fraud/ fake clinics that we have, there is no absolute truth to this. All of our medical partners went through careful screening and are fully licensed, certified and in compliance with the safety measures and ethical standards they must follow. As you may be aware of by now, if one is found to be non-comformable, we do not and will not, in any way, hesitate to remove them from our list of medical providers. We want to conclude our response by making it very clear that the objective of PlacidWay is to provide reliable and trustworthy customer service taking into highest consideration the welfare of our patients who only deserve such. Matters like these are taken very seriously by PlacidWay. We ask that you respect the decision we had to take and direct your efforts to the patients where it truly matters. Thank you.

Response from PlacidWay Medical TourismOct 17, 2024

Dear Bunnie, Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience and frustration you experienced regarding the change in your surgery date and the lack of communication that followed. We understand how stressful it must have been, especially after planning your trip and making such important arrangements. While we strive to provide clear communication and support, it’s clear that we fell short in your case. Since then, we’ve taken steps to improve our coordination with both clinics and patients to ensure situations like this are handled with the care and attention they deserve. Your point about communication and follow-up is well taken, and we deeply regret that we didn’t offer you the assistance you needed at the time. We understand this experience was frustrating, but if there's anything we can do to support you now or in the future, please don't hesitate to contact us directly at [email address or phone number]. Your feedback is invaluable in helping us make the necessary changes to improve our services. Thank you again for bringing this to our attention, and we wish you the best in your healthcare journey. Warm regards, PlacidWay Medical Tourism