Parcel
Bought a steam cleaner in 2013
Bought a steam cleaner in 2013. Went to use it, only a green light came. Took it to a repair shop. They charged me £28 to unblock it. Tried it this year, same issue with the light, again. Contacted Pifco: Customer service replied on 4th June. "Thanks for getting in touch about the issues you have experienced with your appliance. I was sorry to read of the issues and fully appreciate how disappointing this must be for you. To enable me to resolve your enquiry in the shortest possible time, I would appreciate if you could supply an image or screenshot of your proof of purchase, and your proof of registration for the extended warranty. Once received we can establish the quickest way to resolve your enquiry. We look forward to hearing from you. Kind regards Jaheda And so emails were sent back an forth, until finally Jaheda said : "13 Jun 2024, 14:20 BST Good afternoon Thank you so much for your email. I hope you are well. I am sorry to say that your appliance is now out of warranty, therefore we will not be able to assist any further. I apologise for any inconvenience caused by this, if you require any further help, please do not hesitate in contacting us. Kind regards Jaheda" Why couldnt they say that in the first place, instead of wasting my time an effort! Clearly needs extra training in customer service. Not to be recommended!