PicabooReviews of picaboo.com

4.9189 reviews
Photography
39 Everett Drive, Princeton Junction, New Jersey

Write a review

Directions Website

Picaboo

Write a review

About Picaboo

At Picaboo.com, we believe your memories deserve more than just a spot on your phone or in a folder on your computer. We help families, friends, and communities turn their stories into beautiful, lasting keepsakes. Whether it’s a stunning layflat photo book, a custom calendar, or a thoughtful photo gift, our mission is to make preserving life’s best moments simple, creative, and fun.Our platform is designed to be easy to use, with intuitive tools that let anyone, from first-timers to seasoned creators, bring their vision to life. Behind the scenes, our team is passionate about quality and service, ensuring that every order is printed with care and delivered quickly. Customers choose Picaboo not just for the products, but for the experience: the joy of creating something personal and the confidence that it will arrive looking great.We offer a wide range of products to bring your memories to life, including classic photo books, layflat photo books, cards, calendars, and many more customizable photo products. Every page tells a story, and it’s our privilege to help you share yours.

Picaboo (picaboo.com) has 189 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: picaboo.com
Website: picaboo.com
Category: Photography
Location: Princeton Junction, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Picaboo reviews

Showing 179 reviews with 5 stars · Clear filters

CTownsley
Apr 10, 2026
Great Customer Service!!
There was a mix up with my order in regards to an item that I had bought as a special gift. I reached out to customer support and they responded within minutes, agreeing to rectify the situation immediately. I find that Picaboo always has great customer support. Any time you have a question or concern, they immediately try to assist you!
Response from PicabooApr 10, 2026
We’re so glad our team was able to jump in quickly and take care of that for you, especially with such an important gift. It means a lot to hear that you’ve consistently had great experiences with our customer support. Thank you for sharing and for trusting Picaboo to make things right when it matters. Tori & The Picaboo Team
Joanne K.
Mar 31, 2026
My book arrived with the binding…
My book arrived with the binding partially loose. Customer service responded quickly and sent me a new copy at no cost.
Response from PicabooApr 10, 2026
Joanne, We’re really glad our team could step in quickly and make that right for you. That’s not the experience we want for your book, so we’re happy we could get a new copy out at no cost. Thank you for sharing and for giving us the chance to fix it. Tori & The Picaboo Team
Linda Thomsen N.
Mar 27, 2026
Janina is a blessing.
Janina went out of her way to make changes for my book. She also pointed out some blank pages that weren't necessary. I found the experience with her to be exceptional, and she kept in contact with me every step of the way.
Response from PicabooApr 10, 2026
Linda, thank you so much for sharing this. We’re so glad Janina was able to help refine your book and catch those extra details along the way. We’ll be sure to pass along your kind words to her. She’ll really appreciate it. It means a lot to know you felt supported every step of the process. Tori & The Picaboo Team
Bruce L.
Mar 26, 2026
15 Years, Nearly 50 Projects
I’ve completed nearly 50 projects with Picaboo over the past 15 years, including photo books, calendars, Christmas cards, and canvases. When I first started, I tried a few other companies, but I quickly realized that Picaboo was the best choice. Their platform is incredibly user-friendly and makes it easy to fully customize each project exactly how I want. I especially appreciate the wide variety of backgrounds and layouts, as well as the flexibility to place and resize photos to create a truly personalized design. On the rare occasions I’ve had an issue, their Customer Service team has been both professional and personable, resolving problems quickly and efficiently. After so many years and projects, Picaboo has consistently exceeded my expectations. It’s rare to find a company that combines quality, creativity, and excellent customer service so well. I wouldn’t trust my memories with anyone else.
Response from PicabooApr 10, 2026
Bruce, thank you so much for sharing this. Nearly 50 projects over 15 years is incredible, and we’re truly honored to have been part of so many of your memories. It’s wonderful to hear how much you value the flexibility and creative control in the platform, and that it continues to deliver exactly what you’re looking for. We’re also really glad our Customer Service team has been there for you when needed. Your trust and loyalty mean so much to us, and we’re grateful you’ve chosen Picaboo all these years. Tori & The Picaboo Team
E. C.
Mar 21, 2026
Extra time for my project...Prompt with Service
Was given a special code for $ off a project because of an error on a previous project, however there was a deadline. When I asked for more time to finish the project they extended the deadline then were a great help getting it ordered as the code was not entering. I find Picaboo Customer Service is always willing to help out and are very prompt with their service.
Response from PicabooApr 10, 2026
We’re so glad our team could work with you on that and make sure everything came together. Extending the deadline and helping get the code applied is exactly the kind of support we aim to provide. It means a lot to hear you’ve consistently found our team to be helpful and responsive. Thank you for sharing your experience and for choosing Picaboo. Tori & The Picaboo Team
David-Tetch W.
Mar 9, 2026
I had an order that was missing
I had an order that was missing. So I used the LiveChat. The person I was chatting with was prompt, and easily resolved it by placing the order for the missing phonebook. I appreciate it. Done within 5 minutes.
Response from PicabooApr 10, 2026
David, we’re so glad our team was able to jump in quickly and get that taken care of for you. It’s great to hear everything was resolved in just a few minutes. Thank you for sharing your experience and for choosing Picaboo. Tori & The Picaboo Team
Judy F.
Feb 24, 2026
I have been using Picaboo for 17 years…
I have been using Picaboo for 17 years and truly could not be more pleased with my experience. Their customer service is exceptional — it’s rare to find a company that stands out the way they do. I create photo books for my grandchildren’s birthdays each year, and after sharing them with friends, several have started making their own books as well. I highly, highly recommend checking out this company!
Response from PicabooMar 9, 2026
Judy, thank you so much for being with us for 17 years. That truly means a lot. We love hearing about the birthday books you create for your grandchildren each year. What a special tradition. And the fact that your friends have started making their own after seeing yours is the best compliment we could ask for. Thank you for your kind words and for recommending Picaboo. Tori & The Picaboo Team
Barb
Feb 18, 2026
Great customer service
Great customer service. Quick response and quick resolution
Response from PicabooFeb 18, 2026
Barb, thank you so much for the kind words. We’re really glad our team could respond quickly and get everything resolved for you. We truly appreciate you sharing your experience. Tori & The Picaboo Team

PicabooReviews of picaboo.com

About Picaboo

About these reviews

More in Photography

Picsqueen

Nations Photo Lab

Bumblejax

Dream Art Portrait

PicabooReviews of picaboo.com

Picaboo reviews

Great Customer Service!!

My book arrived with the binding…

Janina is a blessing.

15 Years, Nearly 50 Projects

Extra time for my project...Prompt with Service

I had an order that was missing

I have been using Picaboo for 17 years…

Great customer service

About Picaboo

About these reviews

More in Photography

Picsqueen

Nations Photo Lab

Bumblejax

Dream Art Portrait

Picaboo reviews

Great Customer Service!!

My book arrived with the binding…

Janina is a blessing.

15 Years, Nearly 50 Projects

Extra time for my project...Prompt with Service

I had an order that was missing

I have been using Picaboo for 17 years…

Great customer service