Janet S.
Impressive customer service
I have been using Picaboo for over 5 years to create a calendar for a non-profit fundraiser. I completed a survey I was asked to fill out, and I stated that I was very happy with the website except for the cost of shipping the calendars since it was close to $3/calendar or $225 for 75 calendars which seemed very expensive to me. I received an email from the new CEO who said that he was following up and wanted to help resolve this issue since I was doing this project to raise money for a non-profit company. The CEO communicated with me several times and resolved my dissatisfaction by refunding me all of the shipping cost. It was very kind and generous of him to do that and I was totally impressed with the company’s response to my issue. I highly recommend designing your projects with Picaboo and I will continue to do so in the future.
Response from PicabooNov 24, 2025
Thank you, Janet! We are so glad you have been creating your fundraiser calendars with us for more than five years. It means a lot to hear how important this project is to your non-profit, and we appreciate you sharing your concerns about shipping costs. We are happy that our CEO, Elias was able to connect with you directly and help resolve the issue. Taking care of our customers, especially when the project supports a good cause, is something we take seriously. Thank you for the recommendation and for continuing to trust Picaboo with your work. We are grateful to be part of your yearly tradition. —Tori & The Picaboo Team


